Name

com.glide.cs.live_agent_only

Description

Determines if VA conversations are live agent only which generally means conversations do not start in the Greetings topic, instead they go straight to the Live Agent system topic.

Value

false

Sys ID

39aba1d1531301101fdbddeeff7b125e

Offical Documentation

Official Docs: com.glide.cs.live_agent_only