Name

com.snc.incident.clone_fields_on_reopen

Description

List of fields (comma-separated) to copy from the original incident when an incident is reopened by email.

Value

additional_assignee_list,assignment_group,business_service,caller_id,category,cmdb_ci,company,description,group_list,impact,knowledge,location,parent,parent_incident,priority,problem_id,rfc,severity,short_description,subcategory,urgency,watch_list

Sys ID

4007a4a19f2302000391b89a442e703c

Offical Documentation

Official Docs: com.snc.incident.clone_fields_on_reopen