Name

com.snc.sla.get_task_from_db

Description

When processing SLAs any of the Task tables specified in this property, the current GlideRecord object will not be used. Instead, the record will be fetched from the database. This can be used to prevent SLAs from being processed with stale data in current .

Value

sc_req_item

Sys ID

04996bb573200010491d235f04f6a74c

Offical Documentation

Official Docs: com.snc.sla.get_task_from_db