Name
global.KBKnowledgeBaseSNC
Description
Customers should not change this class directly, rather override methods in the subclass. This class is never called directly.
Script
KBKnowledgeBaseSNC = Class.create();
KBKnowledgeBaseSNC.prototype = Object.extendsObject(KBCommon, {
knowledgeHelper: new SNC.KnowledgeHelper(),
PATH_TO_OWNER: "owner",
PATH_TO_MANAGERS: "kb_managers",
/**
* Only a knowledge_admin can create a kb_knowledge_base record.
*
* @param GlideRecord: kb_knowledge_base
* @return Boolean: can logged in user create a kb_knowledge_base
*/
canCreate: function(knowledgeBaseGr) {
return this.isAdminUser(knowledgeBaseGr);
},
/**
* Can the current user read kb_knowledge_base contents
* based on the user criteria configuration.
*
* @param GlideRecord: kb_knowledge_base
* @return Boolean: can logged in user read the kb_knowledge_base
*/
canRead: function(knowledgeBaseGr) {
if(knowledgeBaseGr.isNewRecord())
return true;
return this.safeExecute(this.knowledgeHelper.canRead, knowledgeBaseGr);
},
/**
* Providing user is a knowledge_admin, or is an owner/ manager
* of the kb_knowledge_base let them update the record.
*
* @param GlideRecord: kb_knowledge_base
* @return Boolean: can logged in user update the kb_knowledge_base
*/
canWrite: function(knowledgeBaseGr) {
if (this.isAdminUser(knowledgeBaseGr))
return true;
if (this.isKnowledgeBaseOwner(knowledgeBaseGr, this.PATH_TO_OWNER))
return true;
if (this.isKnowledgeBaseManager(knowledgeBaseGr, this.PATH_TO_MANAGERS))
return true;
return false;
},
/**
* Stop any user from deleting the kb_knowledge_base without following procedure.
*
* @param GlideRecord: kb_knowledge_base
* @return Boolean: can logged in user delete the kb_knowledge_base
*/
canDelete: function(knowledgeBaseGr) {
return false;
},
/**
* Checks to see if the specified user is a owner or manager of any knowledge base
* @param String: user's sys_id
* @return Boolean: true if user is owner or manager of any knowledge base, false otherwise
*/
isManagerOfAny: function(userId) {
var kbGr = new GlideRecord("kb_knowledge_base");
var qc = kbGr.addQuery("owner", "CONTAINS", userId);
qc.addOrCondition("kb_managers", "CONTAINS", userId);
kbGr.query();
return kbGr.hasNext();
},
/**
* Get all the knowledge base sys ids that the current user is a manager or owner of
* Note: knowledge_admin gets all knowledge bases
*
* @return Array of sys ids
*/
getAllSysIds: function() {
var kbGr = new GlideRecord("kb_knowledge_base");
var userId = gs.getUserID();
var qc = kbGr.addQuery("owner", "CONTAINS", userId);
qc.addOrCondition("kb_managers", "CONTAINS", userId);
if (this.isAdminUser(knowledgeBaseGr)) {
qc.addOrCondition('application', '=', 'NULL');
qc.addOrCondition('application', '=', 'global');
}
kbGr.query();
var result = [];
while (kbGr.next()) {
result.push(kbGr.sys_id+"");
}
return result;
},
/**
* Compares the Languages associated to Articles in the given Knowledge Base.
* @returns an array of language codes missing on Knowledge Base.
*/
findMissingLanguages: function(knowledgeBaseGr){
var articlelanguages = new GlideAggregate('kb_knowledge');
articlelanguages.addQuery('kb_knowledge_base',knowledgeBaseGr.sys_id);
articlelanguages.addNotNullQuery('language');
articlelanguages.addQuery('language','NOT IN',knowledgeBaseGr.languages);
articlelanguages.addAggregate('COUNT','language');
articlelanguages.query();
var missedLanguages=[];
while(articlelanguages.next()){
missedLanguages.push(''+articlelanguages.language);
}
return missedLanguages;
},
type: "KBKnowledgeBaseSNC"
});
Sys ID
2d407422c30221000096dfdc64d3aeca