Originally from earlduque/ServiceNow-Developer-Training. Thanks Earl!

General instance restrictions #

  • Do not promote update sets, install plugins, install applications, update applications, or change system properties during business hours as it automatically evokes a cache flush.
  • Do not edit functionality for an application owned by another group without express permission from the TAG or IET Service Management.
  • Do not export restricted information to external systems or instances.
  • Do not impersonate other admin accounts to create updates.
  • Do not grant admin access to other users. A rule is in place for IET Service Management to be notified every time this happens.
  • Do not share admin credentials
  • Do not use admin accounts to look at restricted records. All record views are recorded in the database.
  • Report vulnerabilities found to IET Service Management.