sn.jace.pro - sn.jace.pro - a copy of the docs for ServiceNow

<span style= font-weight bold;font-size larger >Use Business time left field to determine if an SLA is breached
Set to Yes to ensure the value of the Business time left field on a Task SLA is used to determine if it has breached.
Set to No to ensure the value of the Business percentage field is used to determine if it has breached.
Note The percentage value is rounded to 2 decimal places, such as 99.51% rounded to 100%, which may lead to a Task SLA being incorrectly set to have a breached status.

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