Name

glide.awa.after_timeout_presence.enabled

Description

This property determines whether the After timeout presence of the applicable assignment rule will be used to set agent s presence state if it times out before the agent accepts it. If true, the agent will be set to the presence state specified in the assignment rule (if any). If false, the agent s presence state will be left alone regardless of the value in the assignment rule.

Value

true

Sys ID

c1d021b36f11211026b95d3a945b361a

Offical Documentation

Official Docs: glide.awa.after_timeout_presence.enabled