Name
global.AWACapacityUtils
Description
No description available
Script
var AWACapacityUtils = Class.create();
AWACapacityUtils.prototype = {
initialize: function() {
this.roleUtils = new SNCRoleUtil();
},
getUsersInGroup: function(groupid) {
var gr = new GlideRecordSecure("sys_user_grmember");
var list = [];
gr.addQuery("group", groupid);
gr.query();
while (gr.next() && gr.canRead()) {
list.push(gr.getValue("user"));
}
return list;
},
getRoleList: function() {
return "aff2cdf293931300ed3ef5be867ffb76,2831a114c611228501d4ea6c309d626d,b05947ca0a0a0aa700fdef030c6bca07";
},
getUsersHasAWARoles: function() {
var gr = new GlideRecord("sys_user_has_role");
gr.addQuery("role", "IN", this.getRoleList());
gr.query();
var list = [];
while (gr.next()) {
list.push(gr.getValue("user"));
}
return new ArrayUtil().unique(list);
},
getGroupsWithAWAUsers: function() {
var gr = new GlideRecord("sys_user_grmember");
gr.addQuery("user", "IN", this.getUsersHasAWARoles());
gr.query();
var list = [];
while (gr.next()) {
list.push(gr.getValue("group"));
}
return list;
},
flushChannelWorkload: function(channelID, channelname) {
sn_awa.ServiceChannelUtils.flushWorkload(channelID);
gs.addInfoMessage(gs.getMessage("{0}: Capacity usage information for all agent on this channel has been reset and recalculated.", channelname));
},
recalculateWorkload: function(channelID, channelname) {
sn_awa.ServiceChannelUtils.recalculateWorkload(channelID);
gs.addInfoMessage(gs.getMessage("{0}: Capacity usage information for all agent on this channel has been reset and recalculated.", channelname));
},
type: 'AWACapacityUtils'
};Sys ID
ee9c61d753531300afffddeeff7b1264