Name
global.cxs_Knowledge
Description
AJAX call to attach knowledge articles to records such as Incident, Change and Problem
Script
var cxs_Knowledge = Class.create();
cxs_Knowledge.prototype = Object.extendsObject(AbstractAjaxProcessor, {
EMBED_KB_LINK:'embed_link',
EMBED_KB_ARTICLE:'embed_article',
getArticleInfo: function() {//for processing GlideAjax call
var kbSysId = this.getParameter("sysparm_kb_sys_id");
var kbInsertAsLink= this.getParameter('sysparam_kb_insert_as_link');
var cxsUiActionConfig = this.getParameter('sysparm_cxs_ui_action_config_sysid');
return new JSON().encode(this.getArticleInfoInternal(kbSysId, kbInsertAsLink, cxsUiActionConfig));
},
getArticleInfoInternal: function(kbSysId, kbInsertAsLink, cxsUiActionConfig) {
var response = {
article: {
content: "",
id: "",
short_description: "",
number: ""
},
fields: [],
contentType: "article",
useCustomFieldForAttach: false
};
if (kbSysId != "") {
var article = new GlideRecord("kb_knowledge");
if (article.get(kbSysId)) {
if (!article.canRead())
return new JSON().encode(response);
response.article.id = article.getUniqueValue();
var insertKBLink = kbInsertAsLink+"" === this.EMBED_KB_LINK;
var s = gs.getMessage("Knowledge article {0}: \n", article.number);
if (gs.getProperty("glide.ui.security.allow_codetag", "true") != "true")
s += article.short_description;
else {
var displayValue;
if(insertKBLink){
s='';
var queryParameter = 'kb_view.do?sys_kb_id=';
var shortDesc = GlideStringUtil.escapeHTML(article.short_description).trim();
displayValue = "<a title=\"" + shortDesc + "\" href='";
displayValue += queryParameter+article.getUniqueValue() + "' >";
displayValue += article.number + " : " + shortDesc + "</a>";
}else
displayValue = SNC.GlideHTMLSanitizer.sanitize(new KnowledgeHelp(article).findDisplayValue());
s += "[code]" + displayValue + "[/code]";
}
response.article.content = s;
response.article.number = article.number;
response.article.short_description = article.short_description;
response.fields = gs.getProperty("glide.knowman.attach.fields", "").split(",");
}
}
response = this.getAttachNoteFields(response, cxsUiActionConfig);
return response;
},
getAttachNoteFields: function(response, cxsUiActionConfig) {
// Check if allow custom field for attach note
var searchActionConfig = new GlideRecord("cxs_ui_action_config");
searchActionConfig.addQuery("sys_id", cxsUiActionConfig+"");
searchActionConfig.query();
if (searchActionConfig.next()) {
if (searchActionConfig.getValue("use_custom_field_for_attach") == 1) {
// This attribute indicates whether we override knowledge property
response.useCustomFieldForAttach = true;
// Get the name of table that we attach to
var baseConfigurationSysID = searchActionConfig.getValue("search_ui_config");
var cxsTableConfig = new GlideRecord("cxs_table_config");
var table = "";
if (cxsTableConfig.get(baseConfigurationSysID))
table = cxsTableConfig.getValue("table");
var attachNoteField = searchActionConfig.getValue("attach_note_field");
// The field of "use_custom_field_for_attach" set to "true", and
// check if "attach_note_field" is empty or not.
// Custom field has higher priority than system property (response.fields), we need to override.
// First remove all attach note fields specified from glide.knowledge.properties
response.fields = [];
// Then add new field into the list
var newAttachField = "";
if (attachNoteField) {
attachNoteField = attachNoteField.trim().toLowerCase();
newAttachField = table + "." + attachNoteField;
response.fields.push(newAttachField);
} else {
newAttachField = table + ".no_attach_field";
response.fields.push(newAttachField);
}
}
}
return response;
},
getSocialQAInternal: function(table, kbSysId, kbInsertAsLink) {
var response = {
article: {
content: "",
id: ""
},
contentType: "Social Q&A"
};
if (kbSysId != "") {
var article = new GlideRecord(table);
if (article.get(kbSysId)) {
if (!article.canRead())
return response;
if(this.isQuestionCommunity(table, article)) {
return this.getCommunityQAInternal(table, kbSysId, kbInsertAsLink);
}
response.article.id = article.getUniqueValue();
var insertKBLink = kbInsertAsLink+"" === this.EMBED_KB_LINK;
var s = gs.getMessage("Social QA: \n");
if (gs.getProperty("glide.ui.security.allow_codetag", "true") != "true")
s += article.question;
else {
var displayValue;
if(insertKBLink){
s='';
var queryParameter = '$social_qa.do?sysparm_view=question&sysparm_question_id=';
var question = GlideStringUtil.escapeHTML(article.question);
displayValue = "<a title='" + question + "' href='";
displayValue += queryParameter+article.getUniqueValue() + "' >";
displayValue += question + "</a>";
}else
//This case is not required or supported.
displayValue = article.question+"\n"+article.question_details;
s += "[code]" + displayValue + "[/code]";
}
response.article.content = s;
}
}
return response;
},
getCommunityBlogInternal: function(blogID, insertAsLink) {
var response = {
article: {
content: "",
id: ""
},
contentType: "blog"
};
if (blogID != "") {
var article = new GlideRecord("sn_communities_blog");
if (article.get(blogID)) {
if (!article.canRead())
return response;
response.article.id = article.getUniqueValue();
var insertKBLink = insertAsLink+"" === this.EMBED_KB_LINK;
var s = gs.getMessage("Blog : \n");
if (gs.getProperty("glide.ui.security.allow_codetag", "true") != "true")
s += article.title;
else {
var displayValue;
if(insertKBLink){
s='';
var baseURL = new sn_communities.CommunityUtilSNC().getInstanceBaseUrl();
var fullURL = baseURL + '?id=community_blog&sys_id=' + response.article.id;
var title = GlideStringUtil.escapeHTML(article.title);
displayValue = "<a title='" + title + "' href='";
displayValue += fullURL + "' >";
displayValue += title + "</a>";
}
else
return response;
s += "[code]" + displayValue + "[/code]";
}
response.article.content = s;
}
}
return response;
},
isQuestionCommunity : function(table, contentGR) {
var kbID;
if(table == "kb_social_qa_answer") {
kbID = contentGR.question.kb_knowledge_base.sys_id;
}
else if(table === "kb_social_qa_question") {
kbID = contentGR.kb_knowledge_base.sys_id;
}
var communityKBID = gs.getProperty("sn_communities.knowledge_base_id");
if(kbID == communityKBID)
return true;
return false;
},
getCommunityQAInternal: function(table, contentID, insertAsLink) {
var response = {
article: {
content: "",
id: ""
},
contentType: "discussion"
};
if (contentID != "") {
var article = new GlideRecord(table);
if (article.get(contentID)) {
if (!article.canRead())
return response;
var articleID = article.getUniqueValue();
var title = "";
if(table == "kb_social_qa_answer") {
title = article.question.question + '';
articleID = article.getValue("question");
}
else if(table == "kb_social_qa_question") {
title = article.question + '';
articleID = article.getUniqueValue();
}
response.article.id = articleID;
var insertKBLink = insertAsLink+"" === this.EMBED_KB_LINK;
var s = gs.getMessage("Discussion : \n");
if (gs.getProperty("glide.ui.security.allow_codetag", "true") != "true")
s += title;
else {
var displayValue;
if(insertKBLink){
s='';
var baseURL = new sn_communities.CommunityUtilSNC().getInstanceBaseUrl();
var fullURL = baseURL + '?id=community_question&sys_id=' + response.article.id;
title = GlideStringUtil.escapeHTML(title);
displayValue = "<a title='" + title + "' href='";
displayValue += fullURL + "' >";
displayValue += title + "</a>";
}
else
return response;
s += "[code]" + displayValue + "[/code]";
}
response.article.content = s;
}
}
return response;
},
isKnowledgeSearchAvailable: function() {
var searchField = "" + this.getParameter("sysparm_searchField");
var parts = searchField.split(".");
if (parts.length != 2)
return false;
var grTable = new GlideRecord(parts[0]);
var geTarget = grTable.getElement(parts[1]);
return geTarget.getBooleanAttribute("knowledge_search");
},
type: "cxs_Knowledge"
});Sys ID
42ec6aa0ef62210066fc36caa5c0fbce