Name
global.EmailRecipientItemResolution
Description
Script include to handle the resolved recipient items.
Script
var EmailRecipientItemResolution = Class.create();
EmailRecipientItemResolution.prototype = {
/**
This method will save the Recipient Item resolution and notifies platform about completion.
*/
updateResolvedRecipientItem: function(emailSysID, recipientItemSysID, recipientTable, result, errorMessage) {
var recipientItemGr = new GlideRecord('sys_email_resolution_item');
recipientItemGr.addQuery('email', emailSysID);
recipientItemGr.addQuery('recipient_item_sys_id', recipientItemSysID);
recipientItemGr.addQuery('recipient_table', recipientTable);
recipientItemGr.query();
if (recipientItemGr.next()){
if(errorMessage != null && errorMessage.trim() != "") {
recipientItemGr.setValue("error",errorMessage);
} else {
var sysAttachment = new GlideSysAttachment();
var attachmentSysId = sysAttachment.write(recipientItemGr, "resolution.txt", "plain/text", result.join("\n"));
recipientItemGr.setValue("resolution_attachment_id", attachmentSysId);
recipientItemGr.setValue("size", result.length);
}
recipientItemGr.setValue("status","resolved");
recipientItemGr.update();
this._notifyRecipientItemResolved(emailSysID, recipientItemSysID);
}
},
_notifyRecipientItemResolved: function(emailSysID, recipientItemSysID){
var params = {};
params.emailSysID = emailSysID;
params.recipientItemSysID = recipientItemSysID;
var param1 = JSON.stringify(params);
gs.eventQueue('recipient_item_resolution_complete', null, param1, "");
},
type: 'EmailRecipientItemResolution'
};
Sys ID
05204874c36111102503bf8dce40dd7e