Name
global.RequesterSendsMessagePostProcessingOutputProcessor
Description
No description available
Script
/**
* Processes response from ONE API call.
* For every service plan in one_api_service_plan table, there should be a output processor script.
* Example 'oneApiResponse' -
* {
* 'documentId' : 'conversationId',
* 'documentTable' : 'sys_cs_conversation',
* 'features' : {
* 'feature1' : {
* 'response' : {
* 'key1' : 'value1'
* 'key2' : 'value2'
* }
* 'requestPayload' : {
* 'csMessageId' : ''
* }
* },
* }
*
* }
* NOTE: You can include the following scriptable APIs in any of the methods of this class -
* 1. Send custom messages to agent
* var customMessage = new sn_cs.VACustomMessage();
* customMessage.sendAlertToAgent("messageId", "I am an alert message");
* customMessage.sendBannerToAgent("messageId", "I am a banner message");
* customMessage.sendBubbleToAgent("messageId", "I am a bubble message");
* 2. Switch to live agent and do not resume conversation
* sn_cs.VASystemObject.switchTopicByName(conversationId, "_live_agent_support_", "skip");
* It is recommended that these scriptable APIs are called in the individual feature response output processors
* Example feature response processor - <hosturl>/now/nav/ui/classic/params/target/sys_script_include.do%3Fsys_id%3Dc22f172653f60110a260ddeeff7b1275
*/
var RequesterSendsMessagePostProcessingOutputProcessor = Class.create();
RequesterSendsMessagePostProcessingOutputProcessor.prototype = {
initialize: function() {
},
// Mandatory function in every processor. This method is called after a completed response is received from One API invocation.
processCompleted: function(oneApiResponse) {
},
// Mandatory function in every processor. This method is called after an error response is received from One API invocation.
processErrored: function(oneApiResponse) {
},
// Mandatory function in every processor. This method is called if the one api call is cancelled.
processCancelled: function(oneApiResponse) {
},
shouldResume: function(oneApiResponse) {
return false;
},
type: 'RequesterSendsMessagePostProcessingOutputProcessor'
};Sys ID
ad2f69abc3302110634cdb450a40dd7c