Name
global.RequestNotificationUtilSNC
Description
WARNING Customers should NOT modify this script The purpose of this script include is to provide default behaviours for the RequestNotificationUtil script include. To change the behaviour of these methods (or add new methods), Customers should override/add new methods to the RequestNotificationUtil script include.
Script
var RequestNotificationUtilSNC = Class.create();
RequestNotificationUtilSNC.prototype = {
initialize: function() {},
/**
* create notification Request primary button
* @param template - templatePrinter
* @param url - string url for the redirection
* @param message - message of button
*/
createNotificationPrimayAction: function(template, url, message) {
var backgroundColor = 'background-color: #4F52BD;';
var color = 'color: #ffffff;';
var fontSize = 'font-size: 16px;';
var fontFamily = 'font-family: Lato, Arial, sans-serif;';
var textDecoration = 'text-decoration: none; border-radius: 4px;';
var webKitBorder = '-webkit-border-radius: 4px;';
var mozBorder = '-moz-border-radius: 4px;';
var display = 'display: inline-block;';
var padding = 'padding: 6px 16px;';
var marginBottom = 'margin-bottom:32px';
template.print('<div><a href="' + url + '"');
template.print('style="' + backgroundColor + color + fontSize + fontFamily + textDecoration + webKitBorder + mozBorder + display + padding + marginBottom);
template.print('">');
template.print(message);
template.print('</a></div>');
},
/**
* Get RITM details for notification
* @param sys_id - Request Sys_id
* @returns request details for notitification
*/
getRequestDetails: function(sys_id, requestGr, addReqItemVariables) {
var requestDetails = {
showRequestedFor: true,
totalTasks: 0,
tasks: []
};
var gr = new GlideRecord('sc_req_item');
gr.addQuery('request', sys_id);
gr.query();
while (gr.next()) {
if (requestDetails.totalTasks < 3) {
var catalogItemJS = new sn_sc.CatItem(gr.cat_item);
var catItemDetails = catalogItemJS.getItemSummary(true);
var showItemRequestedFor = false;
if (gr.requested_for.toString() !== requestGr.requested_for.toString()) {
requestDetails.showRequestedFor = false;
showItemRequestedFor = true;
}
var task = this._generateRequestItemObject(gr, catItemDetails, addReqItemVariables);
task.showItemRequestedFor = showItemRequestedFor;
requestDetails.tasks.push(task);
}
requestDetails.totalTasks = requestDetails.totalTasks + 1;
}
return requestDetails;
},
getRequestItemDetails: function(requestItemId, requestedFor, showVariables) {
var task = {};
var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id', requestItemId);
gr.query();
if (gr.next()) {
var catalogItemJS = new sn_sc.CatItem(gr.cat_item);
var catItemDetails = catalogItemJS.getItemSummary(true);
var showItemRequestedFor = false;
if (gr.requested_for.toString() !== requestedFor.toString()) {
showItemRequestedFor = true;
}
task = this._generateRequestItemObject(gr, catItemDetails, showVariables);
task.showItemRequestedFor = showItemRequestedFor;
}
return task;
},
_generateRequestItemObject: function(requestItemGr, catItemDetails, showVariables) {
var requestItem = {
sysId: requestItemGr.getUniqueValue(),
requestNumber: requestItemGr.number.toString(),
item: catItemDetails.name.toString(),
price: requestItemGr.price.toString(),
quantity: requestItemGr.quantity.toString(),
recurringPrice: requestItemGr.recurring_price.toString(),
priceWithCurrency: requestItemGr.price.getDisplayValue(),
recurringPriceWithCurrency: requestItemGr.recurring_price.getDisplayValue(),
recurringFrequency: catItemDetails.recurring_frequency,
omitPrice: !catItemDetails.show_price,
showQuantity: catItemDetails.show_quantity,
requestedFor: requestItemGr.requested_for.name.getDisplayValue()
};
if (showVariables) {
requestItem['variables'] = this.getRequestItemVariables(requestItem.sysId);
}
return requestItem;
},
/**
* Get REQ recurring price for notification
* @param sys_id - Request Sys_id
* @returns request rollup recurring price string concatinated
*/
gerRecurringPriceRollup: function(sys_id) {
var recurringPriceText = '';
var recurringPriceGr = new GlideRecord('sc_recurring_rollup');
recurringPriceGr.query('request', sys_id);
recurringPriceGr.query();
while (recurringPriceGr.next()) {
recurringPriceText = recurringPriceText + ' + ' + recurringPriceGr.recurring_price.getDisplayValue() + ' ' + recurringPriceGr.recurring_frequency.getDisplayValue();
}
return recurringPriceText;
},
/**
* Get REQ comment for state
* @param requestId - requestId
* @param state - state of the approval
* @returns comment based on the state for last approved/rejected
*/
getRequestComment: function(requestId, state) {
var approverRecord = new GlideRecord("sysapproval_approver");
approverRecord.addQuery('state', state);
approverRecord.addQuery('sysapproval', requestId);
approverRecord.orderBy('sys_updated_on');
approverRecord.setLimit(1);
approverRecord.query();
while (approverRecord.next()) {
var commentDesc = approverRecord.comments.getJournalEntry(1).toString();
if (commentDesc.length > 0) {
var split = commentDesc.split(/\(comments\)/gi);
if (split.length > 1) {
// returns the first comment.
var comment = split[split.length - 1];
comment = comment.trim();
var colonIndex = comment.indexOf(':');
if (colonIndex != -1) {
comment = comment.substr(colonIndex + 2, comment.length - 1);
}
comment = comment.replace(/\n/g, '<br/>');
return comment;
}
}
}
},
/**
* Get Request Item Variables
* @param sys_id - Request Item Sys_id
* @returns request item variables
*/
getRequestItemVariables: function(sys_id) {
var reqItemVariables = [];
var glideVariableSet = new GlideappVariablePoolQuestionSet();
glideVariableSet.setRequestID(sys_id);
glideVariableSet.load();
var variables = glideVariableSet.getFlatQuestions();
for (var i = 0; i < variables.size(); i++) {
if (variables.get(i).getLabel() !== '' && variables.get(i).getDisplayValue() && variables.get(i).getDisplayValue() !== '' && variables.get(i).isVisibleSummary()) {
var displayVal = variables.get(i).getDisplayValue();
if (displayVal instanceof String) {
displayVal = String(displayVal).valueOf();
displayVal = displayVal.replace(/\n/g, '<br/>');
}
var reqItemVariable = {
'label': variables.get(i).getLabel(),
'value': displayVal,
'type': variables.get(i).getType()
};
reqItemVariables.push(reqItemVariable);
}
}
return reqItemVariables;
},
/**
* Get Comments from journal records
* @param elementId, current objectId
* @param sysClass, classname of the object
* @param byUserName, filter by username
* @returns comment object with {val: comment, user: comment_created_by}
*/
getComments: function(elementId, sysClass, byUserName) {
var comment = {
val: '',
user: byUserName
};
var journalRec = new GlideRecord('sys_journal_field');
journalRec.addQuery('element_id', elementId);
journalRec.addQuery('element', 'comments');
journalRec.addQuery('name', sysClass);
if (byUserName) {
journalRec.addQuery('sys_created_by', byUserName);
}
journalRec.orderByDesc('sys_created_on');
journalRec.setLimit(1);
journalRec.query();
if (journalRec.next()) {
var notes = journalRec.value.trim();
notes = notes.replace(/\n/g, '<br/>');
if (notes.length > 0) {
comment.val = notes;
}
if (!byUserName) {
var userRec = new GlideRecord('sys_user');
userRec.addQuery('user_name', journalRec.sys_created_by);
userRec.setLimit(1);
userRec.query();
if (userRec.next()) {
comment.user = userRec.name;
}
}
}
return comment;
},
/**
* create Request item price content
* @param requestItemDetails - requestItem details which has price information
* @param template - templatePrinter
*/
setPricingtoTemplate: function(requestItemDetails, template) {
var priceDisplay = gs.getProperty('glide.sc.price.display');
var showPrice = !requestItemDetails.price.nil() && !requestItemDetails.omitPrice;
var showRecurringPrice = !requestItemDetails.recurringPrice.nil() && !requestItemDetails.omitPrice;
if (priceDisplay == 'never') {
showPrice = false;
showRecurringPrice = false;
}
if ((priceDisplay == 'non_zero' && (!(requestItemDetails.price > 0) || !showPrice)) ||
(priceDisplay == 'always' && !showPrice)) {
showPrice = false;
}
if ((priceDisplay == 'non_zero' && (!(requestItemDetails.recurringPrice > 0) || !showRecurringPrice)) ||
(priceDisplay == 'always' && !showRecurringPrice) || !requestItemDetails.recurringFrequency) {
showRecurringPrice = false;
}
if (showPrice || showRecurringPrice) {
var finalPrice = showPrice ? '<b style="font-weight: 600;">' + requestItemDetails.priceWithCurrency + '</b>' : '';
if (showRecurringPrice) {
finalPrice = finalPrice + (showPrice ? ' + ' : '');
finalPrice = finalPrice + '<span style="font-size:14px;font-weight: 600">' + requestItemDetails.recurringPriceWithCurrency + ' ' + requestItemDetails.recurringFrequency + '</span>';
}
finalPrice = finalPrice + '<span style="font-size:14px;font-weight: 600"> each</span>';
template.print('<div style="font-size: 16px; line-height:24px">Price: ' + finalPrice + '</div>');
}
},
/**
* create Request item variables content
* @param requestItem - requestItem
* @param template - templatePrinter
*/
setRequestItemVariablestoTemplate: function(requestItem, template) {
var self = this;
var fontSize = 'font-size: 16px;';
var lineHeight = 'line-height: 24px;';
var ATTACHMENT_VARIABLE_TYPE = 33;
template.print('<div style="' + fontSize + lineHeight + '">' + gs.getMessage("Options:") + '</div>');
requestItem.variables.forEach(function(variable) {
if (variable.type === ATTACHMENT_VARIABLE_TYPE) {
self.addAttachmentLinkToRequestItemTemplate(requestItem.sysId, variable, template);
} else {
var variableValue = variable.value;
if (variableValue == 'true') {
variableValue = gs.getMessage("Yes");
} else if (variableValue == 'false') {
variableValue = gs.getMessage("No");
}
template.print('<div style="' + fontSize + lineHeight + 'padding-left:24px;">' + variable.label + ': <b style="font-weight: 600;">' + ' ' + variableValue + "</b><br/></div>");
}
});
},
/**
* add attachment link to request item variables template
* @param requestItemSysId - requestItem sys_id
* @param variable - requestItem attachment variable
* @param template - templatePrinter
*/
addAttachmentLinkToRequestItemTemplate: function(requestItemSysId, variable, template) {
var fontSize = 'font-size: 16px;';
var lineHeight = 'line-height: 24px;';
var sysAttachmentGr = new GlideRecord('sys_attachment');
sysAttachmentGr.addQuery('table_sys_id', requestItemSysId);
sysAttachmentGr.query();
if (sysAttachmentGr.next()) {
var attachmentDownloadLink = '/sys_attachment.do?sys_id=' + sysAttachmentGr.sys_id;
template.print('<div style="' + fontSize + lineHeight + 'padding-left:24px;">' + variable.label + ': <a href=' + attachmentDownloadLink + ' style="color: #3C59E7;font-weight: 600;">' + ' ' + variable.value + "</a><br/></div>");
}
},
/**
* generates the greeting message dynamically based on receipients fields
* @param requestGR - request record
* @param notificationGR - notification record
*/
setGreetingsMessage: function(requestGR, notificationGR) {
var recipients = notificationGR.recipient_fields.split(",");
var watchListIndex = recipients.indexOf("watch_list");
if (watchListIndex > -1)
recipients.splice(watchListIndex, 1);
if (((recipients.length == 2) && recipients.indexOf("opened_by") !== -1) && (recipients.indexOf("requested_for") !== -1)) {
if (requestGR.requested_for == requestGR.opened_by)
return gs.getMessage("Hi {0},", [requestGR.requested_for.first_name]);
else
return gs.getMessage("Hi there,");
} else if (recipients.length == 1) {
var requestObj = requestGR;
var fields = recipients[0].split(".");
fields.forEach(function(item) {
requestObj = requestObj[item];
});
if (requestObj.sys_class_name == 'sys_user')
return gs.getMessage("Hi {0},", requestObj.first_name);
else
return gs.getMessage("Hi there,");
} else
return gs.getMessage("Hi there,");
},
type: 'RequestNotificationUtilSNC'
};Sys ID
b21bda22b4ee3c10f87755e926c386b9