Name
sn_ci_analytics.VATranscriptBuilderConstants
Description
This file stores all the sentences/messages that need to be updated in the VA Transcript downloaded through the Anlaytics Page.
Script
var VATranscriptBuilderConstants = Class.create();
//Conversation Details
VATranscriptBuilderConstants.CONVERSATION_ID = "The below transcript is for conversation with sys_id ";
VATranscriptBuilderConstants.CONVERSATION_CREATED_ON = "Date: ";
VATranscriptBuilderConstants.CHANNEL = "Channel: ";
VATranscriptBuilderConstants.USER_NAME = "Username: ";
VATranscriptBuilderConstants.USER_STATUS = "User Status: ";
//Live Agent Details
VATranscriptBuilderConstants.AGENT_CHAT = "Live Agent Chat Details";
VATranscriptBuilderConstants.LIVE_AGENT_HANDOFF = "It was transferred to LA at this time ";
VATranscriptBuilderConstants.ASSIGNED_AT = "and was assigned to the agent at this time ";
VATranscriptBuilderConstants.AGENT_NAME = "Live Agent who took care of this request was ";
VATranscriptBuilderConstants.AGENT_GROUP = "Live Agent belonged to this group ";
VATranscriptBuilderConstants.CLOSED_AT = "The chat ended at this time ";
VATranscriptBuilderConstants.SYS_CS_CONVERSATION = "sys_cs_conversation";
VATranscriptBuilderConstants.NEW_LINE_CHARACTER = "#NL,";
VATranscriptBuilderConstants.TOPIC_NODE_NAME = "Topic Node Name";
Sys ID
6db545ad1b751110027e6396624bcb5e