Name
sn_csm_workspace.CSMWorkspaceUAUtil
Description
Track the usage analytics data for CSM workspace
Script
var CSMWorkspaceUAUtil = Class.create();
CSMWorkspaceUAUtil.prototype = {
initialize: function() {
},
// Tracks number of cases that are created via CSM Agent Workspace
createCase: function() {
this.logCaseAnalytics('create.case', 'create');
},
// Tracks number of cases that are updated via CSM Agent Workspace
updateCase: function(caseId) {
this.logCaseAnalytics('update.case', 'update', caseId);
},
// Tracks number of "Create Case" clicks on the Interaction form via CSM Agent Workspace
createCaseClickInteraction: function() {
this.logCaseAnalytics('createCase.interaction', 'click');
},
// Tracks number of "Create Knowledge" clicks on the Case form via CSM Agent Workspace
createKnowledgeClickCase: function() {
this.logCaseAnalytics('createKnowledge.case', 'click');
},
logCaseAnalytics: function(eventType, action, caseId) {
var data = {};
data["event.type"] = eventType;
data["action"] = action;
data["user.id"] = gs.getUserID();
if(caseId)
data["case.id"] = caseId + '';
this.logAnalytics(data);
},
logAnalytics: function(data) {
var streamId = sn_csm_workspace.CSMWorkspaceUAConstants.STREAM_ID;
var obfuscationList = [];
if (sn_uapaf.ScopedAnalyticsFramework.isDisabled() || sn_uapaf.ScopedAnalyticsFramework.isBlocked(streamId)) {
gs.info("CSMWorkspaceUAUtil: Analytics Framework is disabled or Blocked!!");
return;
}
data["app.name"] = sn_csm_workspace.CSMWorkspaceUAConstants.APP_NAME;
data["metadata.version"] = sn_csm_workspace.CSMWorkspaceUAConstants.METADATA_VERSION;
status = sn_uapaf.ScopedAnalyticsFramework.open(streamId);
if (status === 0) {
status = sn_uapaf.ScopedAnalyticsFramework.sendJSON(streamId, obfuscationList, JSON.stringify(data));
if(status != 0)
gs.warn('CSMWorkspaceUAUtil: Unable to send analytics for stream:' + streamId + '; status = ' + status);
status = sn_uapaf.ScopedAnalyticsFramework.close(streamId);
} else {
gs.warn('CSMWorkspaceUAUtil: Unable to open Usage Analytics for stream ' + streamId);
}
},
type: 'CSMWorkspaceUAUtil'
};
Sys ID
bd958ac7734633000afabd49faf6a738