Name

sn_csm_workspace.InteractionQueueMatchingRules

Description

Implements extension point global.InteractionQueueMatchingRules Allows for extensions to Interaction s queue matching rules.

Script

var InteractionQueueMatchingRules = Class.create();
InteractionQueueMatchingRules.prototype = {
  initialize: function() {
  },

  process: function(/*array*/ interaction, context, metadata) {
  	//Returns an interaction_queue id or null
  	return new CSPInteractionMatchingRule().run(interaction, context);
  },

  type: 'InteractionQueueMatchingRules'
};

Sys ID

5b97dd0573c113000f4012562ef6a773

Offical Documentation

Official Docs: