Name

sn_customerservice.CaseFTSHelper

Description

No description available

Script

var CaseFTSHelper = Class.create();
CaseFTSHelper.prototype = {
  initialize: function() {
  },
  enableFTS: function(caseId, caseTableName) {
  	var caseGr = new GlideRecord(caseTableName);
  	caseGr.addQuery('sys_id', caseId);
  	caseGr.query();
  	if (caseGr.next()) {
  		caseGr.follow_the_sun = true;			
  	}
  	caseGr.update();
  },
  disableFTS: function(caseId, caseTableName) {
  	var caseGr = new GlideRecord(caseTableName);
  	caseGr.addQuery('sys_id', caseId);
  	caseGr.query();
  	if (caseGr.next()) {
  		caseGr.follow_the_sun = false;			
  	}
  	caseGr.update();
  },
  type: 'CaseFTSHelper'
};

Sys ID

363eac1de767030068da6188d2f6a9ff

Offical Documentation

Official Docs: