Name
sn_customerservice.CaseFTSHelper
Description
No description available
Script
var CaseFTSHelper = Class.create();
CaseFTSHelper.prototype = {
initialize: function() {
},
enableFTS: function(caseId, caseTableName) {
var caseGr = new GlideRecord(caseTableName);
caseGr.addQuery('sys_id', caseId);
caseGr.query();
if (caseGr.next()) {
caseGr.follow_the_sun = true;
}
caseGr.update();
},
disableFTS: function(caseId, caseTableName) {
var caseGr = new GlideRecord(caseTableName);
caseGr.addQuery('sys_id', caseId);
caseGr.query();
if (caseGr.next()) {
caseGr.follow_the_sun = false;
}
caseGr.update();
},
type: 'CaseFTSHelper'
};
Sys ID
363eac1de767030068da6188d2f6a9ff