Name

sn_customerservice.CSMServiceBaseImpl

Description

Implements extension point sn_customerservice.CSMService

Script

var CSMServiceBaseImpl = Class.create();
CSMServiceBaseImpl = {
  initialize: function() {
  },

  getCaseParamValue : function(current,param,currentDefaultValue){
  	
  	// Change the CSMServiceBaseImpl to your own default constant for Case fields
  	switch(param){
  		case "contact_time_zone": return this.getContactTimeZone(current);
  			
  		default : return currentDefaultValue ;
  	}

  },
  
  getContactTimeZone : function(current){
  	if(current.contact){
  		return current.contact.time_zone+'';
  	}
  },
  
  type: 'CSMServiceBaseImpl'

};

Sys ID

b617031987012300f734a7da0acb0bce

Offical Documentation

Official Docs: