Name
sn_hr_core.hr_ServicesUtil
Description
Utilities for creating HR Cases from an HR Service
Script
var hr_ServicesUtil = Class.create();
hr_ServicesUtil.prototype = {
initialize : function(_case, _gs) {
if (!_case)
return;
this._case = _case;
this._gs = _gs || gs;
this._hrCaseUtils = new sn_hr_core.hr_CaseUtils(this._case, this._gs);
},
/*
* Return the HR Service sys_id for a given value
* @param rpId The record producer that invoked this
*/
getServiceSysIdByProducerId : function(rpId) {
var serviceGr = new GlideRecord("sn_hr_core_service");
serviceGr.addActiveQuery();
serviceGr.addQuery('producer', rpId);
serviceGr.query();
if (serviceGr.next())
return serviceGr.getUniqueValue();
return null;
},
/*
* Create case from producer and a service
* @param producer Structure passed by RP that holds questions and answers from RP
* @param rpId The record producer that invoked this
*/
createCaseFromProducer : function(producer, rpId) {
var serviceSysId = this.getServiceSysIdByProducerId(rpId);
if (serviceSysId) {
this.createCaseFromProducerByService(producer, serviceSysId, rpId);
}
if (!gs.isMobile() && !new global.HRSecurityUtils().isTablet()) {
if (GlidePluginManager.isActive('com.sn_jny') && this._case.getElement('hr_service.fulfillment_type').toString() === 'journey')
producer.portal_redirect = '?id=jny_journey_details&sys_id=' + this._case.jny_context.toString();
else {
var page = GlidePluginManager.isActive('com.sn_hr_service_portal') ? 'hrm_ticket_page' : 'hrsp_ticket';
producer.portal_redirect = '?id=' + page + '&sys_id=' + this._case.sys_id + '&table=' + this._case.sys_class_name;
}
}
},
/*
* Fills in a HR Case with service and question fields. This is entry point for RP
* driven case updates. Lookup is done by service sys_id.
*
* @param producer structure passed by RP that holds questions and answers from RP
* @param service sys_id of service being used (see sn_hr_core_service)
*/
createCaseFromProducerByService : function(producer, service, rpId) {
// Convert the producer to a question list object
var questions = this._getProducerQuestions(producer, rpId);
// Set the proper HR Case fields
this.updateCase(service, questions, 'self_service');
// Set the redirect for the producer back to Case list
producer.redirect = 'sn_hr_core_case_list.do?sysparm_query=active%3Dtrue^opened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe^ORDERBYDESCnumber&sysparm_titleless=true';
},
/*
* Fills in a HR Case with service and question fields. This is entry point for scripted
* (i.e. non-RP) case updates.
*
* @param service sys_id of service being used (see sn_hr_core_service)
* @param questions a map of the questions and answer values
*/
updateCase : function(service, questions, source) {
// Set the proper HR Case fields
this._hrCaseUtils.populateCase(service, questions, source);
},
/*
* Retrieves all the variables in question form and values from the record producer instance
*
* @param producer object that holds the questions/answers from user input on an RP
* @Returns a map of the questions and values
*/
_getProducerQuestions : function(producer, rpId) {
var relevantVariables = new global.HRSecurityUtils().getRelevantVariablesForCatItem(rpId);
var questions = [];
for (var i = 0; i < relevantVariables.length; i++) {
var variable = relevantVariables[i];
if (variable.type == 'sc_multi_row') {
var variableSet = new sn_sc.CatItem(rpId).getVariableSet();
var variableSetMap = this._getVariableFromVariableSetForCatItem(variableSet);
var multiVarArray = JSON.parse(producer[variable.name]);
for (var j = 0; j < multiVarArray.length; j++) {
var dataObj = multiVarArray[j];
for (var key in dataObj)
if (dataObj.hasOwnProperty(key)) {
var displayValue = this._getDisplayValue(variableSetMap[key], dataObj[key]);
questions.push(this._hrCaseUtils.getQuestion(variableSetMap[key]['label'], key, dataObj[key], dataObj[key], '', displayValue));
}
}
continue;
}
var producerValue = producer['IO' + variable.id];
if (producerValue) {
var answer = this._getDisplayValue(variable, producerValue);
var displayValue = this._getDisplayValue(variable, producerValue, producerValue.getDisplayValue());
questions.push(this._hrCaseUtils.getQuestion(variable.label, variable.name, answer, producerValue, '', displayValue));
}
}
return questions;
},
_getVariableFromVariableSetForCatItem: function(variableSetId) {
var variablesNames = {};
var gr = new GlideRecord("item_option_new");
gr.addQuery("variable_set", variableSetId);
gr.addQuery('type', 'NOT IN', '19, 20, 24'); // Container start, end and split
gr.query();
while (gr.next()) {
variablesNames[gr.getValue('name')] = {
type: gr.getValue('type'),
label: gr.getDisplayValue('question_text'),
reference: gr.getValue('reference'),
list_table: gr.getValue('list_table')
};
}
return variablesNames;
},
/*
* Gets display value for passed in variable
*
* @param variable The variable whose value is wanted
* @param defaultAnswer The value to return if a display value could not be found
* @return The value to display for the passed in variable
*/
_getDisplayValue : function(variable, defaultAnswer, defaultDisplayValue) {
var value = defaultDisplayValue ? defaultDisplayValue : defaultAnswer;
if (variable.type == '9' && defaultAnswer) { // Date
var date = new GlideDate();
date.setValue(defaultAnswer);
return date.getDisplayValue();
}
if (variable.type == '10' && defaultAnswer) { // DateTime
var dateTime = new GlideDateTime();
dateTime.setValue(defaultAnswer);
return dateTime.getDisplayValue();
}
var tableName = variable.type == '21' ?
variable.list_table : // List Selector
variable.reference; // Reference
if (!tableName)
return value;
var record = new GlideRecord(tableName);
var answerSysIds = (defaultAnswer||'').split(',');
var answerList = answerSysIds.reduce(function(acc, answerSysId) {
if (!answerSysId || !record.get(answerSysId)) return acc;
acc.push(record.getDisplayValue());
return acc;
}, []);
return answerList.length ? answerList.join(',') : value;
},
getProfileSubjectFilter: function() {
var refQual = "basic_apply_to=sn_hr_core_case";
var tableList = new GlideTableHierarchy("sn_hr_core_benefit").getAllExtensions();
tableList = tableList.concat(new GlideTableHierarchy("sn_hr_core_beneficiary").getAllExtensions());
tableList = tableList.concat(new GlideTableHierarchy("sn_hr_core_direct_deposit").getAllExtensions());
tableList = tableList.concat(new GlideTableHierarchy("sn_hr_core_tuition_reimbursement").getAllExtensions());
if (tableList)
refQual += "^basic_query_fromIN" + tableList;
return refQual;
},
type: 'hr_ServicesUtil'
};Sys ID
e0d7bdf79f031200d9011977677fcf15