Name
sn_hr_sp.InteractionScope
Description
Implements extension point global.InteractionScope
Script
var InteractionScope = Class.create();
InteractionScope.prototype = {
initialize: function() {
},
getScopeForInteraction: function(interactionGr) {
var preChatCategory = this._getPreChatCategory(interactionGr);
if (preChatCategory) {
var grCategoryQueue = new GlideRecord('sn_hr_sp_pre_chat');
if (grCategoryQueue.isValid()) {
if (!grCategoryQueue.get(preChatCategory)) {
grCategoryQueue.initialize();
grCategoryQueue.addQuery('pre_chat_category.display', preChatCategory);
grCategoryQueue.setLimit(1);
grCategoryQueue.query();
if (!grCategoryQueue.next())
return;
}
return grCategoryQueue.pre_chat_category.sys_scope.toString();
}
}
return this._getScopeForTopic(interactionGr);
},
/* return true if this extension point is to be run */
applies: function(interactionGr) {
return this._getPreChatCategory(interactionGr) || this._getScopeForTopic(interactionGr);
},
_getPreChatCategory: function(interactionGr) {
var grContext = new GlideRecord('interaction_context');
grContext.addQuery('interaction', interactionGr.getUniqueValue());
grContext.addQuery('name', 'liveagent_esc_pre_chat_category');
grContext.query();
if (grContext.next())
return grContext.getValue('value');
return null;
},
/*
* If there is a VA topic related to the interaction, retrieve the scope
*/
_getScopeForTopic: function(interactionGr) {
var grContext = new GlideRecord('interaction_context');
grContext.addQuery('interaction', interactionGr.getUniqueValue());
grContext.addQuery('name', 'liveagent_hr_topic_id');
grContext.query();
if (grContext.next()) {
var grTopic = new GlideRecord('sys_cb_topic');
if (grTopic.get(grContext.getValue('value')))
return grTopic.getValue('sys_scope');
}
return null;
},
type: 'InteractionScope'
};Sys ID
2e38b70523d40010fb0c949e27bf65e8