Name
sn_oe_sfs.CITopicRecommendationsUtil
Description
Topic recommendations functionality
Script
var CITopicRecommendationsUtil = Class.create();
CITopicRecommendationsUtil.prototype = {
initialize: function() {},
getTaxonomyIntentTopics: function() {
var gr = new GlideRecord('sn_topic_recommend_taxonomy_topic');
gr.addQuery('topic_sys_policy', 'read');
gr.query();
var models = {};
var intents;
var intent;
var languages;
var intentTopic;
while (gr.next()) {
intentTopic = {
intent: gr.getValue('taxonomy_taxonomy_intent'),
model: gr.getValue('taxonomy_taxonomy_model'),
nluIntentId: gr.getValue('intent_sys_id'),
nluIntentName: gr.getValue('intent_name'),
nluModelId: gr.getValue('model_sys_id'),
nluModelName: gr.getValue('model_name'),
language: gr.getValue('taxonomy_language'),
topicId: gr.getValue('topic_sys_id'),
topicName: gr.getValue('topic_name'),
topicDescription: gr.getValue('topic_description'),
csTopicId: gr.getValue('cstopic_sys_id'),
topicIsActive: gr.getValue('cstopic_active')
};
intents = models[intentTopic.model] || {};
intent = intents[intentTopic.intent] || {};
languages = intent.languages || {};
languages[intentTopic.language] = intentTopic;
intent.languages = languages;
intents[intentTopic.intent] = intent;
models[intentTopic.model] = intents;
}
return models;
},
getInstalledTopics: function() {
var topics = {};
var topic;
var installedTopics = {};
// Get all topics installed through Topic Recommendation - linking table
var installedGr = new GlideRecord('sn_topic_recommend_topic_linking');
installedGr.addQuery('type', 'added');
installedGr.query();
while (installedGr.next()) {
topic = {
id: installedGr.getValue('topic'),
taxonomy: installedGr.getValue('taxonomy'),
intent: installedGr.getValue('intent'),
installedDate: installedGr.topic.sys_created_on.toString(),
name: installedGr.topic.name.toString(),
csTopicId: null,
topicIsActive: false
};
topics[topic.taxonomy] = topics[topic.taxonomy] || {};
topics[topic.taxonomy][topic.intent] = topic;
installedTopics[topic.id] = {
taxonomy: topic.taxonomy,
intent: topic.intent
};
}
// Get all topics installed through Topic Recommendation - staging table
installedGr = new GlideRecord('sn_topic_recommend_topic_staging');
installedGr.addNotNullQuery('topic_clone.sys_id');
var statusCondition = installedGr.addQuery('status', 'complete');
statusCondition.addOrCondition('status', 'warning');
installedGr.orderByDesc('sys_updated_on');
installedGr.query();
while (installedGr.next()) {
topic = {
id: installedGr.getValue('topic_clone'),
taxonomy: installedGr.getValue('taxonomy'),
intent: installedGr.getValue('intent'),
installedDate: installedGr.topic_clone.sys_created_on.toString(),
name: installedGr.topic_clone.name.toString(),
csTopicId: null,
topicIsActive: false
};
topics[topic.taxonomy] = topics[topic.taxonomy] || {};
if (!topics[topic.taxonomy][topic.intent]) {
topics[topic.taxonomy][topic.intent] = topic;
installedTopics[topic.id] = {
taxonomy: topic.taxonomy,
intent: topic.intent
};
}
}
var installedTopicIds = Object.keys(installedTopics);
var associatedCSTopicGr = new GlideRecord('sys_cs_topic');
associatedCSTopicGr.addQuery('cb_topic_id', 'IN', installedTopicIds);
associatedCSTopicGr.addQuery('published', true);
associatedCSTopicGr.query();
while (associatedCSTopicGr.next()) {
var topicId = associatedCSTopicGr.getValue('cb_topic_id');
var csTopicId = associatedCSTopicGr.getValue('sys_id');
var isActive = associatedCSTopicGr.getValue('active') === '1';
var installedTopic = installedTopics[topicId];
topics[installedTopic.taxonomy][installedTopic.intent].csTopicId = csTopicId;
topics[installedTopic.taxonomy][installedTopic.intent].topicIsActive = isActive;
}
// Get all other topics installed through Intent cloning
installedGr = new GlideRecord('sn_topic_recommend_taxonomy_topic');
installedGr.addQuery('taxonomy_type', 'CUSTOM');
installedGr.addNullQuery('topic_sys_policy');
installedGr.orderBy('topic_created_on');
installedGr.query();
while (installedGr.next()) {
topic = {
id: installedGr.getValue('topic_sys_id'),
taxonomy: installedGr.getValue('taxonomy_taxonomy_model'),
intent: installedGr.getValue('taxonomy_taxonomy_intent'),
installedDate: installedGr.getValue('topic_sys_created_on'),
name: installedGr.getValue('topic_name'),
csTopicId: installedGr.getValue('cstopic_sys_id'),
topicIsActive: installedGr.getValue('cstopic_active')
};
topics[topic.taxonomy] = topics[topic.taxonomy] || {};
topics[topic.taxonomy][topic.intent] = topics[topic.taxonomy][topic.intent] || topic;
}
return topics;
},
getLinkedTopics: function() {
var gr = new GlideRecord('sn_topic_recommend_topic_linking');
gr.addQuery('type', 'linked');
gr.query();
var topics = {};
var linkedTopic;
var topicLinks = {};
while (gr.next()) {
linkedTopic = {
linkedId: gr.getUniqueValue(),
linkedDate: gr.sys_created_on.toString(),
taxonomy: gr.getValue('taxonomy'),
intent: gr.getValue('intent'),
topicId: gr.getValue('topic'),
topicName: gr.topic.name.toString(),
csTopicId: null,
topicIsActive: false
};
topics[linkedTopic.taxonomy] = topics[linkedTopic.taxonomy] || {};
topics[linkedTopic.taxonomy][linkedTopic.intent] = linkedTopic;
var taxonomyIntent = {
taxonomy: linkedTopic.taxonomy,
intent: linkedTopic.intent
};
topicLinks[linkedTopic.topicId] = topicLinks[linkedTopic.topicId] ? topicLinks[linkedTopic.topicId].concat(taxonomyIntent) : [taxonomyIntent];
}
var linkedTopicIds = Object.keys(topicLinks);
var associatedCSTopicGr = new GlideRecord('sys_cs_topic');
associatedCSTopicGr.addQuery('cb_topic_id', 'IN', linkedTopicIds);
associatedCSTopicGr.addQuery('published', true);
associatedCSTopicGr.query();
while (associatedCSTopicGr.next()) {
var topicId = associatedCSTopicGr.getValue('cb_topic_id');
var csTopicId = associatedCSTopicGr.getValue('sys_id');
var isActive = associatedCSTopicGr.getValue('active') === '1';
var links = topicLinks[topicId];
for (index = 0; index < links.length; index++) {
var link = links[index];
topics[link.taxonomy][link.intent].csTopicId = csTopicId;
topics[link.taxonomy][link.intent].topicIsActive = isActive;
}
}
return topics;
},
getUnviewedReports: function(reportType) {
var gr = new GlideRecord('sn_topic_recommend_view_status');
gr.addQuery('viewed', false);
gr.addQuery('report_type', reportType);
gr.query();
var unviewedReports = {};
while (gr.next()) {
unviewedReports[gr.getValue('report_id')] = true;
}
return unviewedReports;
},
getUnviewedReportGenerations: function(unviewedGenerations) {
var gr = new GlideAggregate('sn_topic_recommend_topic_staging');
gr.groupBy('generation_id');
gr.groupBy('report');
gr.groupBy('topic_clone');
gr.addQuery('status', 'complete');
gr.query();
var topicsAdded = {};
var reportId;
var generationId;
while (gr.next()) {
reportId = gr.getValue('report');
generationId = gr.getValue('generation_id');
topicsAdded[reportId] = topicsAdded[reportId] || 0;
if (unviewedGenerations[generationId]) {
topicsAdded[reportId] += 1;
}
}
return topicsAdded;
},
initializeReport: function(reportId, gr, unviewed, newTopicCount) {
var requestId = gr.getValue('request_sys_id');
return {
id: reportId,
requestId: requestId,
requestsHandled: 0,
requestsUnhandled: parseInt(gr.getValue('rep_unmatched_count') || 0),
totalRequests: parseInt(gr.getValue('rep_message_count') || 0),
recommendations: [],
status: gr.getValue('request_status'),
taxonomy: gr.getValue('request_model'),
table: gr.getValue('request_table'),
displayFilter: gr.getDisplayValue('request_filter'),
createdDate: gr.getValue('request_sys_created_on'),
updatedDate: gr.getValue('request_sys_updated_on'),
viewed: !unviewed[requestId],
topicsAdded: newTopicCount[reportId] || 0
};
},
generateReports: function() {
var installedIntents = this.getInstalledTopics();
var linkedTopics = this.getLinkedTopics();
var unviewedReports = this.getUnviewedReports('analysis');
var unviewedTopics = this.getUnviewedReports('generation');
var newTopicCounts = this.getUnviewedReportGenerations(unviewedTopics);
var hits = new GlideAggregate('sn_topic_recommend_intent_report');
hits.addAggregate('sum', 'imsg_count');
hits.orderByDesc('request_sys_created_on');
hits.orderBy('request_sys_id');
hits.orderBy('rep_sys_id');
hits.groupBy('request_status');
hits.groupBy('request_model');
hits.groupBy('request_sys_updated_on');
hits.groupBy('request_table');
hits.groupBy('request_filter');
hits.groupBy('intent_sys_id');
hits.groupBy('rep_unmatched_count');
hits.groupBy('rep_message_count');
hits.orderBy('intent_name');
hits.query();
var reports = [];
var report = {};
while (hits.next()) {
var requestId = hits.getValue('request_sys_id');
var reportId = hits.getValue('rep_sys_id');
var status = hits.getValue('request_status');
var taxonomy = hits.getValue('request_model');
var table = hits.getValue('request_table');
var matchesCount = hits.getAggregate('sum', 'imsg_count');
var matches = parseInt(matchesCount || 0);
if (reportId != report.id || requestId != report.requestId) {
report = this.initializeReport(reportId, hits, unviewedReports, newTopicCounts);
reports.push(report);
}
var intentName = hits.getValue('intent_name');
var intentId = hits.getValue('intent_sys_id');
var installed = installedIntents[taxonomy] && installedIntents[taxonomy][intentName];
var linked = linkedTopics[taxonomy] && linkedTopics[taxonomy][intentName];
if (matches > 0) {
report.recommendations.push({
intent: intentName,
reportId: reportId,
intentId: intentId,
matches: matches,
installed: !!installed,
installedId: installed ? installed.id : null,
installedDate: installed ? installed.installedDate : null,
installedName: installed ? installed.name : null,
topicIsActive: installed ? installed.topicIsActive : (linked ? linked.topicIsActive : false),
csTopicId: installed ? installed.csTopicId : (linked ? linked.csTopicId : null),
linkedId: linked ? linked.linkedId : null,
linkedDate: linked ? linked.linkedDate : null,
linkedTopicId: linked ? linked.topicId : null,
linkedTopicName: linked ? linked.topicName : null
});
}
report.requestsHandled += matches;
}
return reports;
},
type: 'CITopicRecommendationsUtil'
};Sys ID
c31e74f35357011039acddeeff7b125d