Name
sn_oe_sfs.VaAdminConsoleMetrics
Description
No description available
Script
var VaAdminConsoleMetrics = Class.create();
VaAdminConsoleMetrics.prototype = {
initialize: function() {
this.POSITIVE_TREND_COLOR = "49, 163, 84";
this.NEGATIVE_TREND_COLOR = "222, 45, 38";
this.DEFAULT_TREND_COLOR = "0,0,0";
},
getConversations: function(startDate, endDate) {
if (sn_ci_analytics && sn_ci_analytics.VADashboardMetrics) {
var _result = new sn_ci_analytics.VADashboardMetrics().getConversationTrend(startDate, endDate);
gs.info(JSON.stringify(_result));
return this.getPARFormattedData("totalSessions", _result, startDate);
}
},
getActiveUsers: function(startDate, endDate) {
if (sn_ci_analytics && sn_ci_analytics.VADashboardMetrics) {
var _result = new sn_ci_analytics.VADashboardMetrics().getActiveUsersTrend(startDate, endDate);
gs.info(JSON.stringify(_result));
return this.getPARFormattedData("totalUsers", _result, startDate);
}
},
getDeflections: function(startDate, endDate) {
if (sn_ci_analytics && sn_ci_analytics.VADashboardMetrics) {
var _result = new sn_ci_analytics.VADashboardMetrics().getDeflectionTrend(startDate, endDate);
gs.info(JSON.stringify(_result));
return this.getPARFormattedData("total_deflection_metrics_count", _result, startDate);
}
},
getVASuccessTrend: function(startDate, endDate) {
if (sn_ci_analytics && sn_ci_analytics.VADashboardMetrics) {
var _result = new sn_ci_analytics.VADashboardMetrics().getVASuccessTrend(startDate, endDate);
gs.info(JSON.stringify(_result));
return this.getPARFormattedData("selfSolveRate", _result, startDate);
}
},
getPARFormattedData: function(type, data, startDate) {
var cData = {
type: type
};
var chartData = data.chartData || [];
for (var i = 0; i < chartData.length; i++) {
chartData[i].value = chartData[i].y0;
}
cData.chartData = chartData;
if (!data.change) {
cData.changeArrow = "steady";
} else if (data.change && data.change.includes("-")) { //negativeValueIndicator
cData.changeArrow = "down";
cData.changeColor = this.NEGATIVE_TREND_COLOR;
cData.sparklineColor = this._getSparkLineColor("negative") || this.DEFAULT_TREND_COLOR;
} else {
cData.changeArrow = "up";
cData.changeColor = this.POSITIVE_TREND_COLOR;
cData.sparklineColor = this._getSparkLineColor("positive") || this.DEFAULT_TREND_COLOR;
}
cData.value = this._numFormatter(data[type] || 0);
if (data.change && data.change.includes("(") & data.change.includes("%")) {
cData.change = data.change.slice(0, data.change.indexOf("("));
cData.changePercent = data.change.slice(data.change.indexOf("(") + 1, data.change.indexOf("%"));
} else {
cData.change = data.change;
}
cData.previousScoreDate = new GlideDateTime(startDate).getDate().getByFormat('MMM d');
return this._getPARDataFormat(cData);
},
_getPARDataFormat: function(cData) {
var _title = this._getTitle(cData.type);
var _changeWithPercentage = (cData.change || '0') + " " + "(" + (cData.changePercent || '0') + "%" + ")";
return [{
"data": [{
"value": cData.value,
"change": _changeWithPercentage
}],
"metadata": {
"dataSourceLabel": _title,
"previousScoreDate": cData.previousScoreDate,
"changeArrow": cData.changeArrow || "steady",
"changeColor": {
"defaultColor": cData.changeColor || this.DEFAULT_TREND_COLOR
},
"aggregate": {
"fieldType": "decimal"
},
"format": {
"unitFormat": "{0}",
"frequency": "daily",
"precision": 0
}
},
"sparkline": {
"data": cData.chartData,
"metadata": {
"dataSourceLabel": _title,
"series": [{
"label": _title,
"id": "value",
"type": "value"
}],
"aggregate": {
"fieldType": "decimal"
},
"format": {
"unitFormat": "{0}",
"frequency": "daily",
"precision": 0
}
}
},
"sparklineColor": cData.sparklineColor
}];
},
_getTitle: function(type) {
if (type == "totalSessions") {
title = gs.getMessage("Conversations");
} else if (type == "totalUsers") {
title = gs.getMessage("Active users");
} else if (type == "total_deflection_metrics_count") {
title = gs.getMessage("Issues deflected");
} else if (type == "selfSolveRate") {
title = gs.getMessage("Bot success");
}
return title;
},
_numFormatter: function(num) {
var million = Math.pow(10, 6);
var billion = Math.pow(10, 9);
var convertedNum = 0;
var suffix = '';
if (num > 999 && num < million) {
suffix = 'K';
convertedNum = (num / 1000).toFixed(2);
} else if (num >= million && num < billion) {
suffix = 'M';
convertedNum = (num / million).toFixed(2);
} else if (num >= billion) {
suffix = 'B';
convertedNum = (num / billion).toFixed(2);
} else {
convertedNum = num;
}
var intNum = parseInt(convertedNum);
// Remove ".0" and display it as full integer like 1.0K to 1K
if (convertedNum === intNum) {
convertedNum = intNum;
}
return convertedNum + suffix;
},
_getSparkLineColor: function(type) {
if (type == "negative") {
return {
"type": "palette",
"palette": "fe069951d7100200b96d45a3ce6103c9"
};
} else if (type == "positive") {
return {
"type": "palette",
"palette": "08e1d719d7100200b96d45a3ce610375"
};
}
return {};
},
getLeastUsedTopics: function() {
if (sn_ci_analytics && sn_ci_analytics.VADashboardMetrics) {
var startDate = new GlideDateTime(gs.daysAgo(30)).getDate().toString();
var endDate = new GlideDateTime().getDate().toString();
var _result = new sn_ci_analytics.VADashboardMetrics().getEventsData(startDate, endDate, "topics_least_used", 3);
return _result;
}
},
getUnderPerformedTopics: function() {
if (sn_ci_analytics && sn_ci_analytics.VADashboardMetrics) {
var startDate = new GlideDateTime(gs.daysAgo(30)).getDate().toString();
var endDate = new GlideDateTime().getDate().toString();
var _result = new sn_ci_analytics.VADashboardMetrics().getEventsData(startDate, endDate, "topics_transferred_to_human_agent", 3);
return _result;
}
},
getNotCompletedTopics: function() {
if (sn_ci_analytics && sn_ci_analytics.VADashboardMetrics) {
var startDate = new GlideDateTime(gs.daysAgo(30)).getDate().toString();
var endDate = new GlideDateTime().getDate().toString();
var _result = new sn_ci_analytics.VADashboardMetrics().getEventsData(startDate, endDate, "topics_not_completed_by_user", 3);
return _result;
}
},
type: 'VaAdminConsoleMetrics'
};Sys ID
d9c7d3fa1bea0110521acaa2604bcb91