Name

global.IncidentReasonSNC

Description

Incident hold_reason constants, use these constants when determining which incident on hold reason to use. Example - When the incident is on hold and is Awaiting Caller var incidentGr = new GlideRecord( incident ); if (incidentGr.get( sys_id ) && incidentGr.state == IncidentState.ON_HOLD && incidentGr.hold_reason == IncidentReason.AWAITING_CALLER) // do something when the incident is on hold

Script

var IncidentReasonSNC = Class.create();

IncidentReasonSNC.AWAITING_CALLER   = "1";
IncidentReasonSNC.AWAITING_EVIDENCE = IncidentReasonSNC.AWAITING_CALLER;
IncidentReasonSNC.AWAITING_PROBLEM  = "3";
IncidentReasonSNC.AWAITING_VENDOR   = "4";
IncidentReasonSNC.AWAITING_CHANGE   = "5";

IncidentReasonSNC.prototype = {
  initialize: function() {
  },

  type: 'IncidentReasonSNC'
};

Sys ID

2c115a48c3b30200b6dcdfdc64d3ae6b

Offical Documentation

Official Docs: