Name
global.SLAProperties
Description
Utility functions to test (and set) various SLA Engine properties. Used by SLABreachChange, and associated business rules.
Script
var SLAProperties = Class.create();
SLAProperties.APPLICATION_NAME = "service_level_management";
SLAProperties.ENGINE_PROPERTIES_HELP = "http://docs.servicenow.com/?context=CSHelp:SLA-Engine-Properties";
SLAProperties.MOVING_TO_2011_HELP = "http://docs.servicenow.com/?context=CSHelp:Move-From-2010-To-2011-Engine";
SLAProperties.DEFAULT_MAX_DURATION_ALLOWED = 1095;
SLAProperties.MODULES_AND_CATEGORIES_2010 = {
"activeModules": {"SLA Engine": true,
"SLA Logging": false,
"SLA Repair": false},
"propertyCategories": {"Service Level Management" : {
"title" : gs.getMessage('{0}You are using the 2010 SLA engine and the configurable properties for this engine are displayed below{1}It is recommended that you move to the 2011 SLA Engine. ', ['<p><em><font size="4">', '</font></em></p><p><em><font size="3">']) + gs.getMessage('Click {0}Move from 2010 Engine to the 2011 engine{1}here{2} to view the instructions to move.{3}', [ '<a title="','" href="' + SLAProperties.MOVING_TO_2011_HELP + '" target="_blank" rel="nofollow">','</a>','</em></p><hr/>']),
"sys_properties" : ["com.snc.sla.engine.version",
"glide.sla.calculate_on_display",
"com.snc.sla.calculation.percentage"]
}
}
};
SLAProperties.MODULES_AND_CATEGORIES_2011 = {
"activeModules": {"SLA Engine": true,
"SLA Logging": true,
"SLA Repair": true},
"propertyCategories": {"Service Level Management" : {
"title" : gs.getMessage('{0}You are using the 2011 SLA engine and the configurable properties for this engine are displayed below{1}Click {2}SLA Engine Properties{3}here{4} to view the online help{5}', ['<p><em><font size="4">', '</font></em></p><p><em><font size="3">','<a title="','" href="' + SLAProperties.ENGINE_PROPERTIES_HELP + '" target="_blank" rel="nofollow">','</a>','</em></p><hr/>']),
"sys_properties" : ["com.snc.sla.calculation.percentage",
"com.snc.sla.maximum_duration",
"com.snc.sla.engine.async",
"com.snc.sla.compatibility.breach",
"com.snc.sla.default_conditionclass",
"com.snc.sla.workflow.run_for_breached",
"com.snc.sla.calculate_planned_end_time_after_breach",
"com.snc.sla.calculation.use_time_left",
"glide.sla.calculate_on_display",
"com.snc.sla.always_populate_business_fields",
GlidePluginManager.isActive("com.snc.service_portfolio.sla") ? "com.snc.service.offering.field": null,
"com.snc.sla.condition.case_sensitive"],
"sys_properties_legacy" : ["com.snc.sla.calculate_planned_end_time_after_breach"]
}
}
};
SLAProperties.updatePropertiesModules = function(engineVersion) {
if (JSUtil.nil(engineVersion))
engineVersion = "2010";
var modulesAndCats = SLAProperties["MODULES_AND_CATEGORIES_" + engineVersion];
var activeModules = modulesAndCats["activeModules"];
for (var moduleName in activeModules) {
if (JSUtil.nil(moduleName))
continue;
var modulesGr = new GlideRecord("sys_app_module");
modulesGr.setWorkflow(false);
modulesGr.addQuery("application.name", SLAProperties.APPLICATION_NAME);
modulesGr.addQuery("title", moduleName);
modulesGr.query();
if (modulesGr.next()) {
modulesGr.active = activeModules[moduleName];
modulesGr.update();
}
}
var hideSlaEnginePropertiesInUI = [];
var hideFromUI = function (prop) {
return hideSlaEnginePropertiesInUI.indexOf(prop) < 0;
};
var propertyCategories = modulesAndCats["propertyCategories"];
for (var categoryName in propertyCategories) {
var propertyCategoryGr = new GlideRecord("sys_properties_category");
if (propertyCategoryGr.get("name", categoryName)) {
var propertyCategory = propertyCategories[categoryName];
if (propertyCategory.hasOwnProperty("title")) {
propertyCategoryGr.title = propertyCategory.title;
propertyCategoryGr.update();
}
if (propertyCategory.hasOwnProperty("sys_properties")) {
var propertyCategoryId = propertyCategoryGr.sys_id + "";
hideSlaEnginePropertiesInUI = this._getPropertiesToHide(propertyCategoryId, propertyCategory.sys_properties_legacy);
var propertyCategoryM2MGr = new GlideRecord("sys_properties_category_m2m");
propertyCategoryM2MGr.addQuery("category", propertyCategoryId);
propertyCategoryM2MGr.deleteMultiple();
var properties = propertyCategory.sys_properties.filter(hideFromUI);
for (var i = 0; i <= properties.length; i++) {
var propertyName = properties[i];
if (!propertyName)
continue;
var sysPropertiesGr = new GlideRecord("sys_properties");
if (sysPropertiesGr.get("name", propertyName)) {
propertyCategoryM2MGr.initialize();
propertyCategoryM2MGr.category = propertyCategoryId;
propertyCategoryM2MGr.property = sysPropertiesGr.sys_id + "";
propertyCategoryM2MGr.order = (i + 1) * 100;
propertyCategoryM2MGr.insert();
}
}
}
}
}
if (gs.isInteractive()) {
// Refresh the navigator
var notification = new UINotification("system_event");
notification.setAttribute("event", "refresh_nav");
notification.send();
}
};
// legacy properties are hidden from the UI provided they were not there before (upgraded instances)
SLAProperties._getPropertiesToHide = function(propertyCategoryId, legacyProperties) {
var propertiesToHide = [];
var propertyCategoryM2MGr = new GlideRecord("sys_properties_category_m2m");
for (var i = 0; i< legacyProperties.length; i++) {
var propertyName = legacyProperties[i];
propertyCategoryM2MGr.addQuery("category", propertyCategoryId);
propertyCategoryM2MGr.addQuery("property.name", propertyName);
propertyCategoryM2MGr.query();
if (!propertyCategoryM2MGr.hasNext())
propertiesToHide.push(propertyName);
}
return propertiesToHide;
};
SLAProperties.setBreachCompat = function(value) {
value = (value) ? 'true' : 'false'; // ensure 'true' or 'false' is set
gs.setProperty('com.snc.sla.compatibility.breach', value, gs.getMessage('{0}Enable compatibility with 2010 \'breached\' stage for SLAs{1}Set to yes to set a Task SLA\'s stage field to {2}breached{3} when it exceeds the breach time{4}{5}Note: {6}this is legacy behaviour as the 2011 engine sets the {5}Has breached{6} field to indicate that a Task SLA has exceeded the breach time', ['<span style="font-weight:bold;font-size: larger">', '<br/></span>','<b>','</b>','<br/>', '<b>', '</b>']));
};
SLAProperties.isBreachCompatOn = function() {
// default: enabled (if not set)
return (gs.getProperty('com.snc.sla.compatibility.breach', 'true') == 'true');
};
SLAProperties.isBreachCompatOff = function() {
return !SLAProperties.isBreachCompatOn();
};
SLAProperties.isEngineVersion = function(version) {
// default: 2010 (if not set)
return (gs.getProperty('com.snc.sla.engine.version', '2010') == version);
};
SLAProperties.getMaximumDurationAllowed = function() {
var maxDuration = gs.getProperty('com.snc.sla.maximum_duration', -1);
if (isNaN(maxDuration))
return SLAProperties.DEFAULT_MAX_DURATION_ALLOWED;
if ((maxDuration - 0) < 0)
return SLAProperties.DEFAULT_MAX_DURATION_ALLOWED;
return maxDuration;
};
SLAProperties.prototype = {
initialize: function() {
},
type: 'SLAProperties'
};Sys ID
7116abb59f5220007bb2ed93ee4bcca0