Name
global.SLATimeline
Description
Task SLA timeline based on task audit history
Script
var SLATimeline = Class.create();
SLATimeline.prototype = Object.extendsObject(AbstractTimelineSchedulePage, {
STATE_IN_PROGRESS : 'in_progress',
STATE_PAUSED : 'paused',
STATE_CANCELLED : 'cancelled',
STATE_COMPLETED : 'completed',
SLA_RETROACTIVE_PAUSE: 'com.snc.sla.retroactive_pause',
SLA_CONDITION_FIELD_ORDER: ['start_condition', 'stop_condition', 'reset_condition', 'cancel_condition', 'pause_condition', 'resume_condition'],
SLA_CONDITION_FIELDS: {'start_condition' : gs.getMessage("Start"), 'cancel_condition' : gs.getMessage("Cancel"),
'pause_condition' : gs.getMessage("Pause"), 'resume_condition' : gs.getMessage("Resume"),
'stop_condition' : gs.getMessage("Stop"), 'reset_condition' : gs.getMessage("Reset"),
'service_commitment' : gs.getMessage("Service Commitment")},
SLA_CONDITION_FUNCTIONS: {'attach' : gs.getMessage("Attach"), 'pause' : gs.getMessage("Pause"),
'resume' : gs.getMessage("Resume"), 'complete' : gs.getMessage("Complete"),
'cancel' : gs.getMessage("Cancel"), 'reattach' : gs.getMessage("Reattach")},
SLA_CONDITION_FUNCTIONS_ORDER: ['attach', 'complete', 'reattach', 'cancel', 'pause', 'resume'],
CONDITION_MATCH_IMAGE: '<span><img style="padding: 2px 3px 4px 8px" src="/images/icon_availability_up.gifx"></span>',
CONDITION_NO_MATCH_IMAGE: '<span><img style="padding: 2px 3px 4px 8px" src="/images/icon_availability_down.gifx"></span>',
CONDITION_IGNORE_IMAGE: '<span><img style="padding: 2px 3px 4px 8px" src="/images/icon_availability_unknown.gifx"></span>',
getItems : function() {
this._getParameters();
this._getRecords();
var i18nMsg1 = gs.getMessage("(Service Offering SLA) ");
var soc = (this.slaGR.isValidField('sys_class_name') && this.slaGR.getValue('sys_class_name') === 'service_offering_sla') ? i18nMsg1 : "";
if (this.slaGR && this.taskGR){
this.setPageTitle(this.slaGR.getDisplayValue() + " " + soc + this.taskGR.getDisplayValue());
this._renderAll();
}
},
_getParameters : function() {
this.sla = this.getParameter("sysparm_timeline_sla");
this.task = this.getParameter("sysparm_timeline_task");
this.items = {};
this.count = 0;
this.sla_cur = null;
this.task_slas = {};
this.stateChanges = {};
},
_getRecords : function() {
var task = new GlideRecord("task");
task.get(this.task);
if (task.isValidRecord())
this.taskGR = task;
var sla = new GlideRecord("contract_sla");
sla.get(this.sla);
if (sla.isValidRecord()) {
this.slaGR = sla;
this.emptySLAConditions = {};
for (var conditionFieldName in this.SLA_CONDITION_FIELDS)
if (sla[conditionFieldName].nil())
this.emptySLAConditions[conditionFieldName] = true;
this.ignoreSLAConditions = {};
if (sla.when_to_resume + '' !== "on_condition")
this.ignoreSLAConditions["resume_condition"] = true;
if (sla.when_to_cancel + '' !== "on_condition")
this.ignoreSLAConditions["cancel_condition"] = true;
var serviceOfferingField = gs.getProperty(this.SLA_SERVICE_OFFERING, 'cmdb_ci');
var soc = new GlideRecord("service_offering_commitment");
if (!soc.isValid() || !task.getValue(serviceOfferingField) )
this.ignoreSLAConditions["service_commitment"] = true;
// Reread the task record with the correct table (like incident or change_request)
task = new GlideRecord(sla.collection);
task.get(this.task);
if (task.isValidRecord())
this.taskGR = task;
}
this.scheduleGR = new SLATimelineAPI().getScheduleGR(this.sla, this.task);
this.schedule = this.scheduleGR.getID();
},
_renderAll : function() {
this.auditItem = new GlideTimelineItem('task', this.task);
this.auditItem.setLeftLabelText(gs.getMessage("Task History"));
var gr = this._renderAudits();
//render schedule
if (this.schedule)
this._getScheduleTimeline(gr);
//render task sla timelines
for (var i = 1; i <= this.count;i++) {
var slaItem = new GlideTimelineItem('task_sla', this.items[i]);
slaItem.setParent(this.task);
var list = this.task_slas[i];
var prev = [new GlideDuration(0),new GlideDuration(0)];
this.rel_end_date = null;
if (this.slaGR.duration_type) {
var timelineAPI = new SLATimelineAPI();
this.rel_end_date = timelineAPI.getRelDurationEndDate(list[1].time, this.taskSLAGR, this.taskGR);
}
for (var j = 1; j < list.length - 1; j++) {
if (list[j].time === list[j+1].time || list[1].time > list[j+1].time)
continue;
list[j].time = (list[j].time > list[1].time) ? list[j].time: list[1].time;
//get timeline span by schedule
prev = this._splitBySchedule(list[j], list[j+1],slaItem, prev,new GlideDateTime(list[0]));
}
if(list[1].time > list[list.length-1].time){
var auditSpan = slaItem.createTimelineSpan("task_sla" + i, "");
auditSpan.setSpanText(gs.getMessage("Expected start"));
var exp_time = new GlideDateTime(list[1].time).getNumericValue();
auditSpan.setTimeSpan(exp_time,exp_time);
}
slaItem.setLeftLabelText(gs.getMessage("Task SLA {0} ({1})", [i, prev[0].getDisplayValue()]));
this.add(slaItem);
}
this.add(this.auditItem);
},
_splitBySchedule : function(list1, list2, slaItem, prev, sla_created) {
//split by schedule
if (this.schedule) {
var timeSpans = this.scheduleGR.getSpans(new GlideDateTime(list1['time']),new GlideDateTime(list2['time']));
var start_time;
var end_time;
if (timeSpans.size() > 0) {
start_time = timeSpans.get(0).getStart().getGlideDateTime();
if (start_time > new GlideDateTime(list1['time'])) {
if (list1.state === this.STATE_PAUSED)
this._createPauseSpan(slaItem, new GlideDateTime(list1.time), start_time, prev,sla_created, false);
else if (list1.state === this.STATE_IN_PROGRESS)
prev = this._createTimeSpan(slaItem, new GlideDateTime(list1['time']), start_time, prev, sla_created, false);
}
}
for (var i = 0; i < timeSpans.size(); i++) {
start_time = timeSpans.get(i).getStart().getGlideDateTime();
end_time = timeSpans.get(i).getEnd().getGlideDateTime();
if (list1.state === this.STATE_PAUSED)
this._createPauseSpan(slaItem, start_time, end_time, prev,sla_created, true);
else if (list1.state === this.STATE_IN_PROGRESS)
prev = this._seperateByBreach(slaItem, start_time, end_time, prev, sla_created);
if (i < timeSpans.size() -1) {
if (list1.state === this.STATE_PAUSED)
this._createPauseSpan(slaItem, end_time, timeSpans.get(i+1).getStart().getGlideDateTime(), prev,sla_created, false);
else if (list1.state === this.STATE_IN_PROGRESS)
prev = this._createTimeSpan(slaItem, end_time, timeSpans.get(i+1).getStart().getGlideDateTime(), prev,sla_created, false);
}
}
if (timeSpans.size() > 0) {
end_time = timeSpans.get(timeSpans.size()-1).getEnd().getGlideDateTime();
if (end_time < new GlideDateTime(list2['time'])){
if (list1.state === this.STATE_PAUSED)
this._createPauseSpan(slaItem, end_time, new GlideDateTime(list2.time), prev,sla_created, false);
else if (list1.state === this.STATE_IN_PROGRESS)
prev = this._createTimeSpan(slaItem, end_time, new GlideDateTime(list2['time']), prev, sla_created, false);
}
}
else if (timeSpans.size() === 0){
if (list1.state === this.STATE_PAUSED)
this._createPauseSpan(slaItem, new GlideDateTime(list1.time), new GlideDateTime(list2.time), prev,sla_created, false);
else if (list1.state === this.STATE_IN_PROGRESS)
prev = this._createTimeSpan(slaItem, new GlideDateTime(list1['time']), new GlideDateTime(list2['time']), prev, sla_created, false);
}
} else {//no need to split by schedule
if (list1.state === this.STATE_PAUSED)
this._createPauseSpan(slaItem, new GlideDateTime(list1.time), new GlideDateTime(list2.time), prev,sla_created, true);
else if (list1.state === this.STATE_IN_PROGRESS)
prev = this._seperateByBreach(slaItem, new GlideDateTime(list1['time']), new GlideDateTime(list2['time']), prev, sla_created);
}
return prev;
},
_seperateByBreach : function(slaItem, start_time, end_time, prev, sla_created) {
var cur_bs = prev[0].add(GlideDateTime.subtract(start_time, end_time));
var mid_breach = true;
if (!this.slaGR.duration_type && (cur_bs.getValue() <= new GlideDateTime(this.slaGR.duration) ||prev[0].getValue() >= new GlideDateTime(this.slaGR.duration)))
mid_breach = false;
else if (this.slaGR.duration_type)
mid_breach = !(start_time > this.rel_end_date || end_time < this.rel_end_date);
if (!mid_breach)
prev = this._createTimeSpan(slaItem, start_time, end_time, prev ,sla_created, true);
//if breach in middle
else {
var mid_time;
if (!this.slaGR.duration_type) {
var duration = this.slaGR.duration.getGlideObject();
mid_time = new GlideDateTime(start_time);
mid_time.add(duration.subtract(prev[0]));
}else
mid_time = this.rel_end_date;
prev = this._createTimeSpan(slaItem, start_time, mid_time ,prev, sla_created, true);
prev = this._createTimeSpan(slaItem, mid_time, end_time ,prev, sla_created, true);
}
return prev;
},
//for paused state
_createPauseSpan : function(slaItem, start_time, end_time, prev,sla_created, in_business) {
var auditSpan = slaItem.createTimelineSpan("task_sla", "");
auditSpan.setTimeSpan(start_time.getNumericValue(), end_time.getNumericValue());
if (in_business) {
auditSpan.setSpanText(gs.getMessage("Stage: Paused"));
auditSpan.setSpanColor("DimGray");
}
else
auditSpan.setSpanColor("DarkGray");
var i18nStagePaused = gs.getMessage("Stage: Paused");
var i18nPauseFrom = gs.getMessage("Pause From: {0}", start_time.getDisplayValue());
var i18nPauseDuration = gs.getMessage("Pause Duration: {0}", GlideDateTime.subtract(start_time, end_time).getDisplayValue());
var i18nAET = gs.getMessage("Actual elapsed time: + 0 ({0})", prev[1].getDisplayValue());
var i18nEBT = gs.getMessage("Elapsed business time: + 0 ({0})", prev[0].getDisplayValue());
var toolTip = i18nStagePaused + "</br>" + i18nPauseFrom + "</br>" + i18nPauseDuration
+ "</br>" + i18nAET + "</br>"
+ i18nEBT;
if (end_time <= sla_created) {
var i18nRBT = gs.getMessage("Retroactive business time: + 0 ({0})", prev[0].getDisplayValue());
toolTip += "</br>" + i18nRBT;
}
auditSpan.setTooltip(toolTip);
},
_createTimeSpan : function(slaItem, start_time, end_time, prev, sla_created, in_business) {
var auditSpan = slaItem.createTimelineSpan("task_sla", "");
auditSpan.setTimeSpan(start_time.getNumericValue(), end_time.getNumericValue());
var total_spantime = GlideDateTime.subtract(start_time, end_time);
prev[1] = prev[1].add(total_spantime);
var spantime = new GlideDuration(0);
var cur_bs = prev[0];
var toolTip = gs.getMessage('Stage: In Progress');
var has_breached = false;
if (in_business) {
spantime = total_spantime;
cur_bs = prev[0].add(spantime);
}
if (!this.slaGR.duration_type)
has_breached = (cur_bs.getValue() > new GlideDateTime(this.slaGR.duration));
else
has_breached = (end_time > this.rel_end_date);
if (in_business) {
//check breach
if (has_breached) {
auditSpan.setSpanColor("Red");
auditSpan.setSpanText(gs.getMessage('Stage: In Progress (Breached)'));
}
else {
auditSpan.setSpanColor("Green");
auditSpan.setSpanText(gs.getMessage('Stage: In Progress'));
}
} else {
var i18nOutOfSchedule = gs.getMessage(" (Out of schedule)");
toolTip += i18nOutOfSchedule;
if (has_breached)
auditSpan.setSpanColor("IndianRed");
else
auditSpan.setSpanColor("LightGreen");
}
var i18nAET = gs.getMessage("Actual elapsed time: + {0} ({1})", [total_spantime.getDisplayValue(), prev[1].getDisplayValue()]);
var i18nEBT = gs.getMessage("Elapsed business time: + {0} ({1})", [spantime.getDisplayValue(), cur_bs.getDisplayValue()]);
toolTip += "</br>" + i18nAET + "</br>" + i18nEBT;
//check whether in retroactive timespan
if (start_time < sla_created) {
if (in_business && end_time > sla_created)
spantime = GlideDateTime.subtract(start_time, sla_created);
var retr_sum = prev[0].add(spantime);
var i18nRBT = gs.getMessage("Retroactive business time: + {0} ({1})", [spantime.getDisplayValue(), retr_sum.getDisplayValue()]);
auditSpan.setInnerSegmentTimeSpan(start_time.getNumericValue(), sla_created.getNumericValue());
toolTip += "</br>" + i18nRBT;
}
auditSpan.setTooltip(toolTip);
prev[0] = cur_bs;
return prev;
},
_getScheduleTimeline : function(gr) {
var auditItem = new GlideTimelineItem('cmn_schedule', '');
auditItem.setLeftLabelText(this.scheduleGR.getName());
var startTime = new GlideScheduleDateTime(gr.sys_created_on);
var endTime = new GlideScheduleDateTime(gr.sys_updated_on);
var timeSpans = this.scheduleGR.getSpans(startTime.getGlideDateTime(),endTime.getGlideDateTime());
for (var i = 0; i < timeSpans.size();i++) {
var auditSpan = auditItem.createTimelineSpan("schedule","");
auditSpan.setTimeSpan(timeSpans.get(i).getStart().getMS(),timeSpans.get(i).getEnd().getMS());
auditSpan.setIsBaseline(true);
}
this.add(auditItem);
},
_renderAudits : function() {
var historyGR = this._buildHistory();
var stage = 0;
var sysUpdatedOn;
var gr = new GlideRecord(this.taskGR.sys_class_name);
var task_changes = "";
var taskSLA;
this.sla_conditions = {"start_condition" : false, "stop_condition" : false, "cancel_condition" : false, "reset_condition" : false, "pause_condition" : false, "resume_condition" : false, "service_commitment" : false};
this.alreadyAttached = {};
while (historyGR.next()) {
if (parseInt(historyGR.getValue("update")) !== stage) {
if (sysUpdatedOn && stage === 0)
gr.setValue('sys_created_on', sysUpdatedOn);
gr.setValue('sys_updated_on', sysUpdatedOn);
taskSLA = this._updateState(taskSLA, gr, false);
this._getSpan(gr, task_changes, taskSLA);
task_changes = "";
stage = historyGR.getValue("update") - 0;
}
task_changes += this._generateTaskChange(historyGR);
if (historyGR.getValue("new_value"))
gr.setValue(historyGR.getValue("field"), historyGR.getValue("new_value"));
else
gr.setValue(historyGR.getValue("field"), historyGR.getValue("new"));
sysUpdatedOn = historyGR.getValue('update_time');
}
if (stage === 0)
gr.setValue('sys_created_on', sysUpdatedOn);
gr.setValue('sys_updated_on', sysUpdatedOn);
taskSLA = this._updateState(taskSLA, gr, false);
this._getSpan(gr, task_changes, taskSLA);
if (taskSLA && (taskSLA.getValue('stage') === this.STATE_PAUSED || taskSLA.getValue('stage') === this.STATE_IN_PROGRESS)) {
gr.setValue('sys_updated_on',new GlideDateTime());
this.task_slas[this.count].push({"state" : taskSLA.getValue('stage'), "time" : gr.getValue("sys_updated_on")});
}
return gr;
},
_updateState: function(taskSLA, gr, retroactive) {
var slaTimelineAPI;
var start_time;
var created_stage;
if (taskSLA) {
var previousState = taskSLA.getValue('stage');
slaTimelineAPI = new SLATimelineAPI(taskSLA,gr);
slaTimelineAPI.checkExistingSLA(retroactive);
taskSLA = slaTimelineAPI.getTaskSLA();
if (taskSLA.getValue('stage') !== this.stage)
this.task_slas[this.count].push({"state" : taskSLA.getValue('stage'), "time" : gr.getValue('sys_updated_on')});
if (!retroactive && !slaTimelineAPI.getNewTaskSLA())
this.stateChanges[this.count].push({"previousState" : previousState, "state" : taskSLA.getValue('stage'), stateChanges : slaTimelineAPI.getStateChanges()});
} else {
slaTimelineAPI = new SLATimelineAPI(this.slaGR, gr);
taskSLA = slaTimelineAPI.getTaskSLA();
if (taskSLA) {
slaTimelineAPI.checkExistingSLA(true);
taskSLA = slaTimelineAPI.getTaskSLA();
this.taskSLAGR = taskSLA;
this.count += 1;
this.sla_cur = this.count;
this.task_slas[this.count] = [];
this.stateChanges[this.count] = [];
this.task_slas[this.count].push(gr.getValue("sys_updated_on"));
start_time = (this.slaGR.retroactive && gr.getValue(this.slaGR.set_start_to)) ? gr.getValue(this.slaGR.set_start_to) : gr.getValue("sys_updated_on");
created_stage = this.slaGR.retroactive ? this.STATE_IN_PROGRESS : taskSLA.getValue('stage');
this.task_slas[this.count].push({"state" : created_stage, "time" : start_time});
this.stateChanges[this.count].push({"previousState" : "", "state" : taskSLA.getValue('stage'), stateChanges : slaTimelineAPI.getStateChanges()});
if (!retroactive && this.slaGR.retroactive && this.slaGR.retroactive_pause)
this._updateHistory(gr,taskSLA);
if (taskSLA.getValue('stage') !== created_stage)
this.task_slas[this.count].push({"state" : taskSLA.getValue('stage') , "time" : gr.getValue("sys_updated_on")});
}
}
if(slaTimelineAPI.getNewTaskSLA()){
taskSLA = slaTimelineAPI.getNewTaskSLA();
if (taskSLA) {
var currentStateChanges = slaTimelineAPI.getStateChanges();
currentStateChanges["attach"] = true;
slaTimelineAPI = new SLATimelineAPI(taskSLA, gr);
slaTimelineAPI.setStateChanges(currentStateChanges);
slaTimelineAPI.setProcessReset();
slaTimelineAPI.checkExistingSLA(true);
taskSLA = slaTimelineAPI.getTaskSLA();
this.taskSLAGR = taskSLA;
this.count += 1;
this.sla_cur = this.count;
this.task_slas[this.count] = [];
this.stateChanges[this.count] = [];
this.task_slas[this.count].push(gr.getValue("sys_updated_on"));
start_time = (this.slaGR.retroactive && gr.getValue(this.slaGR.set_start_to)) ? gr.getValue(this.slaGR.set_start_to) : gr.getValue("sys_updated_on");
created_stage = this.slaGR.retroactive ? this.STATE_IN_PROGRESS : taskSLA.getValue('stage');
this.task_slas[this.count].push({"state" : created_stage, "time" : start_time});
this.stateChanges[this.count].push({"previousState" : "", "state" : taskSLA.getValue('stage'), stateChanges : slaTimelineAPI.getStateChanges()});
if (this.slaGR.retroactive && this.slaGR.retroactive_pause)
this._updateHistory(gr, taskSLA);
if (taskSLA.getValue('stage') !== created_stage)
this.task_slas[this.count].push({"state" : taskSLA.getValue('stage') , "time" : gr.getValue("sys_updated_on")});
}
}
if (taskSLA) {
if (taskSLA.getValue('stage') === this.STATE_CANCELLED || taskSLA.getValue('stage') === this.STATE_COMPLETED) {
this.stage = '';
taskSLA = null;
} else
this.stage = taskSLA.getValue('stage');
}
return taskSLA;
},
//revert history in case of retroactive sla
_updateHistory : function(task, taskSLA){
// When calculating for retroactive pause we need the initial SLA stage to be "In progress" to make sure
// we get the correct initial stage on the SLA
this.stage = this.STATE_IN_PROGRESS;
var historyGR = this._buildHistory();
var stage = 0;
var sysUpdatedOn;
var gr = new GlideRecord(this.taskGR.sys_class_name);
var final_state = true;
while (historyGR.next()) {
if (parseInt(historyGR.getValue("update")) !== stage) {
if (sysUpdatedOn && stage === 0)
gr.setValue('sys_created_on', sysUpdatedOn);
gr.setValue('sys_updated_on', sysUpdatedOn);
taskSLA = this._updateState(taskSLA,gr, true);
stage = historyGR.getValue("update") - 0;
}
if (historyGR.getValue('update_time') > task.getValue('sys_updated_on')){
final_state = false;
break;
}
if (historyGR.getValue("new_value"))
gr.setValue(historyGR.getValue("field"), historyGR.getValue("new_value"));
else
gr.setValue(historyGR.getValue("field"), historyGR.getValue("new"));
sysUpdatedOn = historyGR.getValue('update_time');
}
if (final_state){
if (sysUpdatedOn && stage === 0)
gr.setValue('sys_created_on', sysUpdatedOn);
gr.setValue('sys_updated_on', sysUpdatedOn);
taskSLA = this._updateState(taskSLA,gr, true);
}
},
//generate audit history changes
_generateTaskChange : function(historyGR) {
if (!this.taskGR[historyGR.getValue("field")].canRead())
return "";
var tc = "<strong>" + historyGR.getValue("label") + "</strong>: " + historyGR.getDisplayValue("new") + '<br />';
return tc;
},
//get timeline span content
_getSpan : function(gr, task_changes) {
var slaTimelineAPI = new SLATimelineAPI();
var aConditionChanged = false;
var sla_conditions = this.sla_conditions;
var toolTip_conditions = {};
for (var conditionField in this.SLA_CONDITION_FIELDS) {
if (this.ignoreSLAConditions[conditionField])
continue;
// Service commitment is a special case
if (conditionField === 'service_commitment') {
var soc = slaTimelineAPI.getServOfStatus(this.slaGR, gr);
if (soc)
toolTip_conditions[conditionField] = this.CONDITION_MATCH_IMAGE + this.SLA_CONDITION_FIELDS[conditionField];
else
toolTip_conditions[conditionField] = this.CONDITION_NO_MATCH_IMAGE + this.SLA_CONDITION_FIELDS[conditionField];
if (soc !== this.sla_conditions[conditionField]) {
aConditionChanged = true;
this.sla_conditions[conditionField] = sla_conditions[conditionField];
}
continue;
}
if (this.emptySLAConditions[conditionField]) {
sla_conditions[conditionField] = false;
toolTip_conditions[conditionField] = this.CONDITION_IGNORE_IMAGE + this.SLA_CONDITION_FIELDS[conditionField];
continue;
}
var condition = this.slaGR.getValue(conditionField);
if (!condition)
sla_conditions[conditionField] = false;
else
sla_conditions[conditionField] = GlideFilter.checkRecord(gr, condition);
if (sla_conditions[conditionField] !== this.sla_conditions[conditionField]) {
aConditionChanged = true;
this.sla_conditions[conditionField] = sla_conditions[conditionField];
}
if (sla_conditions[conditionField])
toolTip_conditions[conditionField] = this.CONDITION_MATCH_IMAGE + this.SLA_CONDITION_FIELDS[conditionField];
else
toolTip_conditions[conditionField] = this.CONDITION_NO_MATCH_IMAGE + this.SLA_CONDITION_FIELDS[conditionField];
}
var auditSpan = this.auditItem.createTimelineSpan("task", "");
var timespan = gr.sys_updated_on.getGlideObject().getNumericValue();
auditSpan.setTimeSpan(timespan, timespan);
var toolTip;
// Get the current task_sla, it's state and whether it is active
var stateChanges;
var latestStateChanges;
if (this.stateChanges && this.count) {
stateChanges = this.stateChanges[this.count];
latestStateChanges = stateChanges[stateChanges.length - 1].stateChanges;
}
if ((latestStateChanges && !latestStateChanges.processed) || aConditionChanged) {
var i18nMsg = gs.getMessage('SLA Definition conditions:');
toolTip = i18nMsg + "</br>";
for (var i = 0; i < this.SLA_CONDITION_FIELD_ORDER.length; i++) {
var conditionFieldName = this.SLA_CONDITION_FIELD_ORDER[i];
if (toolTip_conditions[conditionFieldName])
toolTip += toolTip_conditions[conditionFieldName] + " ";
}
toolTip += "</br></br>";
var slac = slaTimelineAPI.newSLACondition(this.slaGR, gr);
// Walk through the same condition checks that TaskSLAController would do which
// may mean we don't test one or more functions e.g. if we match complete we'll never test cancel or pause/resume
//
// Initialize all condition functions as ignored
var i18nSLACondition = gs.getMessage('SLA condition rule ({0})', slac.type);
toolTip += i18nSLACondition + ':</br>';
// Task SLA isn't completed, reset or cancelled so we can test resume/pause
for (var j = 0; j < this.SLA_CONDITION_FUNCTIONS_ORDER.length; j++) {
var conditionFunction = this.SLA_CONDITION_FUNCTIONS_ORDER[j];
if (latestStateChanges && typeof latestStateChanges[conditionFunction] !== "undefined") {
if (latestStateChanges[conditionFunction])
toolTip += this.CONDITION_MATCH_IMAGE + this.SLA_CONDITION_FUNCTIONS[conditionFunction] + ' ';
else
toolTip += this.CONDITION_NO_MATCH_IMAGE + this.SLA_CONDITION_FUNCTIONS[conditionFunction] + ' ';
} else
toolTip += this.CONDITION_IGNORE_IMAGE + this.SLA_CONDITION_FUNCTIONS[conditionFunction] + ' ';
}
toolTip += "</br></br>";
latestStateChanges.processed = true;
} else
toolTip = gs.getMessage("No SLA stage change</br>");
//check whether there is task_sla record
if (this.sla_cur) {
var tsl = new GlideRecord("task_sla");
tsl.addQuery("task", this.taskGR.sys_id);
tsl.addQuery("sla", this.slaGR.sys_id);
tsl.addQuery("sys_created_on", ">=", gr.sys_updated_on);
tsl.addQuery("end_time", ">=", gr.sys_updated_on).addOrCondition("end_time","") ;
tsl.query();
if (!tsl.next()) {
var i18nTaskSLASim = gs.getMessage("Task SLA for simulation.");
toolTip += i18nTaskSLASim + "</br>";
this.items[this.count] = 'simulation';
} else
this.items[this.count] = tsl.getUniqueValue();
var i18nTaskSLA = gs.getMessage("Task SLA {0}", this.sla_cur);
var task_sla = gs.getMessage("{0} activated.", i18nTaskSLA);
if(this.slaGR.retroactive) {
var i18nMsg1 = gs.getMessage(" However, it is setup to be retroactive from {0}.", this.taskGR[this.slaGR.getValue("set_start_to")].getLabel());
task_sla += i18nMsg1;
}
auditSpan.setTooltip(toolTip + task_changes);
auditSpan.setSpanText(task_sla);
this.sla_cur = null;
} else
auditSpan.setTooltip(toolTip + task_changes);
},
_buildHistory : function() {
var hs = new GlideHistorySet(this.taskGR);
var hs_sys_id = hs.generate();
var historyGR = new GlideRecord('sys_history_line');
historyGR.addQuery('set', hs_sys_id);
historyGR.addQuery('type','audit').addOrCondition('type','');
historyGR.orderBy('update');
historyGR.query();
return historyGR;
},
/**
* Prevent public access to this processor
*/
isPublic: function() {
return false;
},
type: 'SLATimeline'
});Sys ID
5e5b03ee930002002c68530b547ffb4c