Name
sn_svc_err.ErrorActionHelper
Description
No description available
Script
var ErrorActionHelper = Class.create();
// Error code task states
ErrorActionHelper.ERR_CODE_TASK_CLOSED_COMPLETE = '3';
ErrorActionHelper.ERR_CODE_TASK_CLOSED_INCOMPLETE = '4';
ErrorActionHelper.ERR_CODE_TASK_CLOSED = '7';
ErrorActionHelper.getErrorCodeObj = function(/*ScopedErrorCode*/ errCode) {
if (!errCode)
return {};
var comment = errCode.getComment();
//check if comment is undefined - happens when a task created and deleted but the status still remains assigned
if ( comment == 'undefined'){
comment = "";
}
var errCodeObj = {
statsSysId: errCode.getStatsSysId(),
id: errCode.getId(),
name: errCode.getName(),
code: errCode.getCode(),
errorNumber: errCode.getTotalErrors(),
servicesImpacted: errCode.getTotalAffectedItems(),
impact: errCode.getPriority(),
trend: errCode.getTrend(),
description: errCode.getDescription(),
status: errCode.getStatus(),
comment: comment,
task: this.getTaskForErrCode(errCode.getStatsSysId()),
metadata:{
os: {id: errCode.getOsId(), name: errCode.getOsName()},
credential: {id: errCode.getCredentialId(), name: errCode.getCredentialName()},
pattern: {id: errCode.getPatternId(), name: errCode.getPatternName()},
cmdb_rule: {id: errCode.getCmdbRuleId(), name: errCode.getCmdbRuleName()},
executable_name: {id: errCode.getExecutable(), name: errCode.getExecutable()}
}
};
return errCodeObj;
};
ErrorActionHelper.getTaskForErrCode = function(statsSysId) {
if (!statsSysId)
return {};
// Retrieve the latest task for this error code
var errCodeTask = new GlideRecord("sa_error_handler_task");
errCodeTask.addQuery('group_id', statsSysId);
errCodeTask.orderByDesc('sys_updated_on');
errCodeTask.query();
if (!errCodeTask.next())
return {};
return {
id: errCodeTask.getUniqueValue(),
label: errCodeTask.getValue('number'),
table: errCodeTask.getTableName(),
active: errCodeTask.getDisplayValue('active'),
isComplete: errCodeTask.getValue('state') == ErrorActionHelper.ERR_CODE_TASK_CLOSED_COMPLETE
};
};
// Check if there are any open tasks for the error code
ErrorActionHelper.hasTaskForErrCode = function(statsSysId) {
var errCodeTask = this.getTaskForErrCode(statsSysId);
if (errCodeTask && errCodeTask.hasOwnProperty("active") && errCodeTask.active === "true")
return true;
return false;
};
// Check if there are any open tasks for the error code
ErrorActionHelper.isTaskCompleteForErrCode = function(statsSysId) {
var errCodeTask = this.getTaskForErrCode(statsSysId);
if (errCodeTask && errCodeTask.hasOwnProperty("isComplete") && errCodeTask.isComplete)
return true;
return false;
};
ErrorActionHelper.getLastAggregationTime = function(applicationId) {
/* eslint-disable no-undef */
var time = new sn_svcerr.ErrorMgrScript(applicationId).getLastUpdatedTime();
/* eslint-enable no-undef */
var unit = gs.getMessage("seconds");
if(time >= 60) {
time = Math.floor((time+59)/60);
unit = gs.getMessage("minutes");
}
return {
value: time,
unit: unit
};
};
ErrorActionHelper.prototype = {
initialize: function() {
},
type: 'ErrorActionHelper'
};
Sys ID
3a58b22087ab320075aa471c97cb0b61