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Roles
Last modified 2025-07-23
Jace Benson
Roles are assigned to Access Controls, and also to groups. Users are added to groups and then the roles are inherited by the user. This is the recommended way to assign roles to users.
That being said contracts vary from customer to customer and often a user with any role has a cost associated with it. So it is important to understand how roles are assigned to users.
Back in the say ServiceNow only charged for itil
roled users. Now they charge for fulfillers
and business stakeholders
and end users
depending on the shopkeepers unit (SKU) you've been entitled. If you want to group up users, assigning them roles may be the easiest way to do it, it also can be the most expensive.