ITOM

Jace Benson

ServiceNow has had some with ITOM things since Discovery was added, and even before them, Help the Help Desk.

That being said ITOM generally includes a few different items.

  1. Discovery
  2. Event Management
    1. Operational Intelligence (this is an addon for Event Management)
  3. Cloud Management
  4. Service Mapping
  5. Orchestration (this is old but probably still on some SKUs)
  6. Certificate Management
  7. Agent Client Collector
Entitlement SKUs
Discovery PROD01170 PROD11457
ITOM AIOps Enterprise PROD16963
ITOM Discovery PROD15000
ITOM Enterprise PROD03389
ITOM Operator Enterprise PROD14996
ITOM Operator Professional PROD14995
ITOM Operator Standard PROD14994
IT Operations Management Health PROD14998
IT Operations Management Optimization PROD14999
IT Operations Management Visibility PROD14997
Orchestration Core Transaction Pack PROD03421