Lists

To change the Lists on the left of a workspace there are a few tables involved and they don't show up in UI Builder.

Cool Beans.

The list configuration in workspaces is entirely data-driven through four tables:

1. UX List Categories (sys_ux_list_category) — These are the "containers" or what I would have called the "applications" in the classic UI. A category groups related lists together — "Incident Management" might be a category containing lists for open incidents, my incidents, and critical incidents.

2. UX Lists (sys_ux_list) — These are the actual lists that show up under the categories. Each list has a name, a source table, filter conditions, and column configuration. This is where you define what records show and what columns appear.

3. Audience (sys_ux_applicability_list) — These define who can see the lists. Audiences can be roles, groups, or user criteria. If a user doesn't match any audience, they don't see the list.

4. M2M Applicability (sys_ux_applicability_m2m_list) — These connect the lists/categories to audiences. The M2M table links which audience has access to which category or list.

How to Configure

1. Create a UX List Category (or use an existing one)
2. Create UX Lists within that category — specify the table, condition, and columns
3. Create or assign Audiences to control visibility
4. Link them through the M2M table

The tricky part is that changes here aren't versioned — you're working directly on the instance tables, not in an update set or application scope. Test on a dev instance first.

Sources

1. Configuring lists in Configurable Workspace (ServiceNow Community)
2. Jace Benson - Configuring Workspace Lists