ITSM

Jace Benson

ServiceNow started with IT Service Management (ITSM).

ITSM contain following items. Things with a * may not be in all versions of the SKUs

Standard
  1. Incident Management Docs
  2. Problem Management Docs
  3. Change Management Docs
  4. Request Management Docs
  5. Knowledge Management Docs
  6. Asset Management Docs
  7. Cost Management
  8. Walk-up Experience Docs
  9. *Spokes and Protocols
  10. Universal Request Docs
  11. Digital Portfolio Management Docs
Professional
  1. Incident Management Docs
  2. Problem Management Docs
  3. Change Management Docs
  4. Request Management Docs
  5. Knowledge Management Docs
  6. Asset Management Docs
  7. Cost Management
  8. Walk-up Experience Docs
  9. *Spokes and Protocols
  10. Universal Request Docs
  11. Digital Portfolio Management Docs
  12. Continual Improvement Management Docs
  13. DevOps Change Velocity
  14. Mobile Publishing Docs Store
  15. Performance Analytics Docs
  16. Predictive Intelligence Docs
  17. Vendor Management Workspace Docs
  18. Virtual Agent Docs
Enterprise
  1. Incident Management Docs
  2. Problem Management Docs
  3. Change Management Docs
  4. Request Management Docs
  5. Knowledge Management Docs
  6. Asset Management Docs
  7. Cost Management
  8. Walk-up Experience Docs
  9. *Spokes and Protocols
  10. Universal Request Docs
  11. Digital Portfolio Management Docs
  12. Continual Improvement Management Docs
  13. DevOps Change Velocity
  14. Mobile Publishing Docs Store
  15. Performance Analytics Docs
  16. Predictive Intelligence Docs
  17. Vendor Management Workspace Docs
  18. Virtual Agent Docs
  19. Process Mining Docs
  20. Workforce Optimization for ITSM Docs Store
Entitlement SKUs
IT Service Management Enterprise PROD15206 PROD17259
IT Service Management Professional PROD17256
IT Service Management Professional PROD09216 PROD11355 PROD17257
IT Service Management Standard PROD17243
IT Service Management Standard PROD11353 PROD11354 PROD17252