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Service Portal pages are widget containers accessible across all portals

Last modified 2026-03-16

Jace Benson

Table of content
  1. Key Concept: Pages Are Portal-Agnostic
  2. URL Pattern
  3. What's in a Page?
  4. Quick Example

Official Docs

A Service Portal page is a collection of widgets arranged in Bootstrap containers.

Key Concept: Pages Are Portal-Agnostic

Pages are not tied to a specific portal. Create a page once, access it from any portal.

URL Pattern

Portal URL Example
Service Portal /sp?id=jace_test_page
Employee Center /esc?id=jace_test_page
Custom Portal /your_portal?id=jace_test_page

What's in a Page?

  1. Widgets - The functional components
  2. Containers - Bootstrap grid layout
  3. Page-specific styling - CSS overrides

Quick Example

Create a page named jace_test_page, then access it:

https://instance.service-now.com/sp?id=jace_test_page
https://instance.service-now.com/esc?id=jace_test_page

Both URLs render the same page, just through different portal themes.